Viviana Leiva
Orlando
Summary
Detail-oriented professional with strong customer service skills and bilingual communication in English and Spanish. Experienced in managing inquiries and maintaining confidentiality to enhance customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Cycle Sports Center
11.2024 - Current
- Managed multi-line phone system, addressing inquiries and directing calls efficiently.
- Greeted and assisted customers, providing information about services and products.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Sales Associate
Apex Auto Glass
03.2024 - 11.2024
- Assisted customers in selecting appropriate auto glass products, enhancing customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Educated customers on product features and benefits, increasing overall sales knowledge and engagement.
Sales Agent
T-Mobile Business
11.2023 - 01.2024
- Developed tailored solutions for small to medium-sized business clients, enhancing customer satisfaction.
- Executed sales strategies that increased product awareness and drove revenue growth.
- Developed strong relationships with clients through excellent customer service and regular followups.
Sales Manager's Assistant
UCF 7-Eleven
04.2023 - 11.2023
- Assisted in the development of promotional strategies that enhanced customer engagement and sales performance.
- Maintained up-to-date knowledge of industry trends, allowing the team to stay ahead of competitors'' offerings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Driver
Hertz Car Rental
02.2023 - 04.2023
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Assisted customers with inquiries, providing information on rental policies and procedures.
- Collaborated with team members to streamline vehicle processing workflows.
Kitchen Staff Member
Avid Hotel
05.2022 - 12.2022
- Operated kitchen equipment, ensuring proper maintenance and hygiene practices were followed.
- Prepared and assembled menu items in compliance with health and safety standards.
- Monitored cooking times and temperatures to maintain quality control of prepared dishes.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Education
High School Diploma -
William R. Boone High School
Orlando, FL05.2022
Skills
- Attention to detail
- Customer service
- Time management
- Listening skills
- Cash handling
- Administrative skills
- Work prioritization
- Fluent in English and Spanish
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
German
Limited Working
Italian
Limited Working
Russian
Elementary
French
Limited Working
Timeline
Front Desk Receptionist
Cycle Sports Center
11.2024 - Current
Sales Associate
Apex Auto Glass
03.2024 - 11.2024
Sales Agent
T-Mobile Business
11.2023 - 01.2024
Sales Manager's Assistant
UCF 7-Eleven
04.2023 - 11.2023
Driver
Hertz Car Rental
02.2023 - 04.2023
Kitchen Staff Member
Avid Hotel
05.2022 - 12.2022
High School Diploma -
William R. Boone High School