Vivian Green
Albany,NY
Summary
Dedicated server with strong customer service skills. Proven ability to enhance guest satisfaction through effective communication and teamwork, ensuring seamless operations during high-volume events.
Overview
4
4
years of professional experience
Work History
Server
Dorset Field Club
Dorset, Vermont
05.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Recorded orders accurately and relayed them to kitchen staff for timely preparation.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Supported setup and breakdown of club events, ensuring seamless execution.
- Coordinated with team members to facilitate efficient operations during events.
Beverage Cart Attendant
Dorset Field Club
Dorset, Vermont
05.2025 - Current
- Delivered beverages and snacks to golfers throughout the course.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
- Greeted guests in a friendly manner while providing excellent customer service.
- Adhered to all local liquor laws pertaining to serving alcohol responsibly and safely.
Shift Leader
Dunkin' Donuts
Granville, New York
01.2022 - 05.2025
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on customer service and food preparation standards.
- Managed inventory levels to maintain product availability and freshness.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Conducted regular quality checks on food items for consistency and safety.
- Verified that cash drawers contained the correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Education
Bachelor of Science - Psychology
University At Albany
Albany, NY05-2026
Skills
- High-volume dining
- Dining coordination
- Menu knowledge
- Customer service
- Customer engagement
- Hostess support
- Inventory management
- Multitasking and organization
- Time management
- Conflict resolution
- Communication skills
- Team collaboration
- Teamwork
- Reliability
- Positive and professional
- Strong work ethic
- Critical thinking
- Memory retention
- Product knowledge
Timeline
Server
Dorset Field Club
05.2025 - Current
Beverage Cart Attendant
Dorset Field Club
05.2025 - Current
Shift Leader
Dunkin' Donuts
01.2022 - 05.2025
Bachelor of Science - Psychology
University At Albany