Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vivian Li

Lancaster

Summary

I am a proven team player and efficient multitasker with strong organizational and customer service skills developed through my experience at McDonald's and Popeyes. I thrived in a fast-paced environment, taking on leadership responsibilities in cash handling, safe food preparation, and team collaboration to enhance customer satisfaction and streamline operations. I have strong communication and problem-solving skills and always maintain an organized workspace whether it was in the fast food industry or retail. I am now looking to transition into a new field where I can apply these skills and contribute effectively to a dynamic team and work environment.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
04.2024 - 02.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Crew Member

Popeyes® Louisana Kitchen
10.2023 - 01.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Sales Associate

Express Factory Outlet
11.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Business Administration - Business

HACC
Lancaster, PA
05-2029

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Clear communication
  • Interactive communication skills
  • Safe food handling
  • Leadership qualities
  • Drive-thru operations
  • Hospitality service expertise
  • Point-of-sale transactions

Languages

Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Crew Member

McDonald's
04.2024 - 02.2025

Crew Member

Popeyes® Louisana Kitchen
10.2023 - 01.2024

Sales Associate

Express Factory Outlet
11.2022 - 03.2023

Bachelor of Business Administration - Business

HACC
Vivian Li