Vivian Lopez
Austin,TX
Summary
Dedicated Customer Service Representative experienced in delivering high-quality support and resolving inquiries. Achieved improvements in customer satisfaction and loyalty through effective communication and problem-solving skills. Focused on fostering positive customer relationships and enhancing team performance through knowledge sharing and best practices.
Overview
1
1
Language
1
1
year of professional experience
Work History
Service Experience Representative
Nordstrom
Austin
07.2025 - Current
- Assisted customers with inquiries and resolved payment issues promptly.
- Resolved customer inquiries via phone and email in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Trained new cashiers on register operations and customer service standards.
- Managed daily cash drawer audits to maintain accuracy and accountability.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Navarro High School
Austin, TxSkills
- Customer service
- Cash management
- Complaint handling
- Call center operations
- Sales support
- Staff training
- Employee coaching
- Schedule coordination
- Organizational skills
- Problem solving
- Verbal and written communication
- Communication skills
- Calm and professional under pressure
- Retail store support
Languages
English
Professional
Timeline
Service Experience Representative
Nordstrom
07.2025 - Current
Navarro High School