Experienced hospitality professional with a decade of success in fast-paced environments. Proficient in customer service, conflict resolution, cash handling, and effective multitasking. Known for exceptional composure in high-pressure situations and commitment to outstanding guest satisfaction. Seeking to transition skills into administrative healthcare or office support roles while continuing professional development.
Open To Work
Hi, I’m
Vivian Winn
Lawrenceville,GA
Summary
Overview
10
years of professional experience
Work History
UmaidoSuwanee, Georgia
Server
11.2023 - Current
Job overview
- Delivered exceptional service to large volumes of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Demonstrated enthusiasm and expertise regarding restaurant menu and products.
- Collaborated with team members to ensure seamless restaurant operations.
- Assisted in training new servers on procedures and menu items.
Red LobsterDuluth, Georgia
Server/Bartender
10.2020 - 08.2023
Job overview
- Streamlined food and beverage orders during peak hours to maximize efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation and service.
- Delivered exceptional customer service to enhance overall dining experiences.
- Trained new servers on restaurant procedures and standards for consistent performance.
- Prepared cocktails according to bar recipes and served wine, draft, and bottled beer.
Red LobsterSanta Ana, California
Server
08.2019 - 09.2020
Job overview
- Monitored daily specials, new menu items, and promotions to enhance customer engagement.
- Delivered exceptional customer service to guarantee satisfaction.
- Processed monetary transactions accurately, adhering to company cash handling procedures.
Pieology PizzeriaHuntington Beach, California
Shift Leader
12.2016 - 08.2019
Job overview
- Led employees to achieve high productivity and exceptional customer service.
- Supervised daily operations to optimize workflow during peak hours.
- Enforced health and safety standards to maintain compliance in kitchen and dining areas.
- Verified cash drawer accuracy during opening and closing shifts.
Education
Bolsa Grande High SchoolGarden Grove, CA
High School Diploma
06-2017
University Overview
Skills
- Point of sale operations
- Customer service and support
- Customer relationship management
- Efficient multitasking
- Attention to detail
- Conflict resolution
- Effective communication
- Process improvement
- Adaptability
- Strong work ethic
Languages
Vietnamese
Professional
Spanish
Elementary
Timeline
Server
Umaido
11.2023 - Current
Server/Bartender
Red Lobster
10.2020 - 08.2023
Server
Red Lobster
08.2019 - 09.2020
Shift Leader
Pieology Pizzeria
12.2016 - 08.2019
Bolsa Grande High School
High School Diploma