Viviana Arellano
Lake Jackson,TX
Summary
Customer-Focused Cashier Team Lead experienced in customer service and sales promotion strategies. Delivered high-quality guest service while mentoring junior employees to enhance performance. Maintained customer loyalty through effective communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Buc-ee's
Clute
08.2022 - Current
- Trained new cashiers on register procedures and payment handling.
- Supervised cashier lanes and supported guest service standards at Buc-ee's.
- Coordinated team assignments during busy shifts and store rushes.
- Monitored tills for accurate cash control and shift readiness.
- Resolved guest questions and escalated service concerns promptly.
Cashier Team Lead
Buc-ee's
Clute, Texas
08.2022 - Current
- Supervised cashier lanes and supported guest service standards at Buc-ee's.
- Trained new cashiers on register procedures and payment handling.
- Coordinated team assignments during busy shifts and store rushes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Monitored tills for accurate cash control and shift readiness.
- Developed strong working relationships with team members to foster collaboration.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Education
Brazoswood
Clute, TexasSkills
- Payment processing
- Cash reconciliation
- Customer service
- Team leadership
- Employee training
- Process improvement
- Conflict resolution
- Detail orientation
- Adaptability and reliability
- Communication effectiveness
- Empathy and support
Timeline
Cashier Team Lead
Buc-ee's
08.2022 - Current
Cashier Team Lead
Buc-ee's
08.2022 - Current
Brazoswood