Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Viviana Bravo Agudelo

Knoxville,TN

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business. Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.

Overview

3
3
years of professional experience

Work History

Server

Soccer Taco
Knoxville, TN
02.2022 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.

Production Operator

Accurate
Knoxville, TN
05.2024 - 09.2024
  • Performed regular inspections of production machinery to ensure optimal performance.
  • Maintained accurate logs and records of production output, quality control tests, and other related activities.
  • Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
  • Participated in continuous improvement initiatives to reduce waste and improve product quality.
  • Monitored inventory levels and notified appropriate personnel when restocking was needed.
  • Assisted in training new employees on proper machine operation techniques and safety protocols.
  • Adjusted machine settings as necessary to meet customer specifications for product size or shape.
  • Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
  • Ensured that all products met established quality standards before packaging them for shipment.
  • Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
  • Conducted regular maintenance checks on machines used in the production process including lubrication tasks and minor repairs.

Production Operator

Republic Plastics
Knoxville, TN
07.2023 - 05.2024
  • Performed regular inspections of production machinery to ensure optimal performance.
  • Maintained accurate logs and records of production output, quality control tests, and other related activities.
  • Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
  • Identified and resolved operational issues with the assistance of maintenance personnel.
  • Collaborated with team members to increase efficiency and productivity on the production line.
  • Participated in continuous improvement initiatives to reduce waste and improve product quality.
  • Assisted in training new employees on proper machine operation techniques and safety protocols.
  • Adjusted machine settings as necessary to meet customer specifications for product size or shape.
  • Communicated effectively with supervisors regarding work progress, challenges, and any potential safety concerns.
  • Ensured that all products met established quality standards before packaging them for shipment.
  • Maintained cleanliness of work area by disposing of waste materials properly according to company policies.
  • Conducted regular maintenance checks on machines used in the production process including lubrication tasks and minor repairs.
  • Inspected finished goods for defects prior to packaging or shipping out to customers.

Housekeeping Room Attendant

Collar Search
Knoxville, TN
02.2023 - 06.2023
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Organized storage areas for efficient access to materials and supplies.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.

Chef

Wendys Restaurant
Knoxville, TN
01.2022 - 01.2023
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Kept up to date with current culinary trends, as well as health and safety regulations.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Developed creative ideas for special events or promotions involving food preparation or presentation.
  • Supervised team members during meal service to ensure accuracy of orders.
  • Resolved customer complaints regarding food quality or service issues.
  • Stored foods correctly using correct storage containers and labelling systems.
  • Inspected kitchen equipment for cleanliness and functionality prior to use.

Education

High School Diploma -

Cofrem
Calle 27 Sur Villavicencio Colombia
12-2013

Skills

  • Order Management
  • Table resetting
  • Food inspection
  • Supply Restocking
  • Order delivery practices
  • Table Setting
  • Safe Food Handling
  • Beverage Preparation
  • Daily specials memorization
  • Table Bussing
  • Food Delivery
  • Food safety oversight
  • Bill computation
  • Performance Improvement
  • Suggestive Selling
  • Table setting knowledge
  • Food spoilage prevention
  • Banquet Coordination
  • Food safety understanding
  • Quality Control
  • Strong Work Ethic
  • Liquor, wine, and food service
  • Sales Techniques
  • Food sales and promotion
  • Dining customer service
  • Server training
  • Positive and professional
  • Ordering Procedures
  • Dining area maintenance
  • Dining crew workflow optimization
  • Effective customer upselling
  • Regulatory Compliance
  • Sales expertise
  • Order Accuracy
  • Dish preparation
  • Take-out service

Languages

Spanish
Professional

Timeline

Production Operator

Accurate
05.2024 - 09.2024

Production Operator

Republic Plastics
07.2023 - 05.2024

Housekeeping Room Attendant

Collar Search
02.2023 - 06.2023

Server

Soccer Taco
02.2022 - Current

Chef

Wendys Restaurant
01.2022 - 01.2023

High School Diploma -

Cofrem
Viviana Bravo Agudelo