Viviana Chafoya
Las Vegas,NV
Summary
Dependable employee overall successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.
Overview
3
3
years of professional experience
Work History
Server Manager
IHOP
08.2022 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Led team of servers to consistently meet customer service and sales targets.
- Took in orders of beverages, entrees, desserts, handled all cash in and cash back
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Product Manager
Safeway
03.2022 - 06.2022
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
- Prioritized roadmap in order to achieve product goals and metrics.
- created,selected, and preped all materials and choices
- in handle of maintaining quota
Stocker
La Grees Grocery
09.2021 - 01.2022
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
No Degree - Media Classes
Pueblo Community College
Pueblo, CO08.2021
Skills
- Team Training
- Restaurant Operations
- Organization
- Guest service
- Hospitality administration
- memorization
- mathmatics
- flexability
Timeline
Server Manager
IHOP
08.2022 - Current
Product Manager
Safeway
03.2022 - 06.2022
Stocker
La Grees Grocery
09.2021 - 01.2022
No Degree - Media Classes
Pueblo Community College
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