Viviana Hernandez
Yucaipa,CA
Summary
Friendly, hardworking and efficient at prioritizing work and patients needs. Dedicated to greeting every patient/ client with a welcoming smile while running front desk day to day operations smoothly. Strengths Include providing excellent patient services, addressing and handling any concern, quick learning, and working proficiently with others!
Overview
6
6
years of professional experience
Work History
Server
Jakes Bistro & Brew
Yucaipa, CA
08.2020 - 12.2023
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Retail Sales Worker
Tommy Hilfiger
Cabazon, CA
02.2018 - 04.2020
- Greeted customers in a friendly and professional manner.
- Provided excellent customer service by responding to all customer inquiries promptly.
- Developed relationships with regular customers for repeat business.
- Operated cash register to process customer purchases.
- Handled customer complaints in a timely manner.
- Performed inventory control activities such as counting stock items and restocking shelves.
- Processed returns, exchanges, and gift cards according to company policy.
- Maintained store cleanliness and organization.
Education
Some College (No Degree) - Sonography
West Coast Ultrasound Institute
Ontario, CASkills
- Scheduling
- Positive and professional
- Verbal and written communication
- Greeting and Seating Clients
- Recordkeeping and bookkeeping
- Time Management
- Professional Demeanor
- Excellent customer service
- Punctual and Reliable
- Payment Processing
- Phone and Email Etiquette
- Issue Resolution
- Team Collaboration
Timeline
Server
Jakes Bistro & Brew
08.2020 - 12.2023
Retail Sales Worker
Tommy Hilfiger
02.2018 - 04.2020
Some College (No Degree) - Sonography
West Coast Ultrasound Institute
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