Viviana Mollera-Rivera

Shift Leader

Pinkberry

Sacramento, CA

02.2021 - Current

Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Scheduled staff shifts, considering peak times and individual availability.
Oversaw quality control to identify inconsistencies and malfunctions.
Managed daily financial closing procedures, including precise sales and cash accounting.
Maintained quality assurance of products sold, ensuring compliance with company standards.
Ensured proper product rotation and timely ordering to uphold quality and stock levels.
Supervised daily operations, performing opening and closing procedures, inventory checks, and ensuring compliance with company policies.
Delivered effective on-the-job training to new hires while continuously enhancing the skills of current employees.
Made quick decisions in high-pressure situations to maintain workflow efficiency.
Identified and resolved issues arising during shifts, ensuring smooth operations.
Maintained seamless communication channels with team members, management, and other departments.
Managed cash transactions, guaranteeing compliance with accurate cash handling protocols.
Supervised shift operations by leading a team and assigning tasks to ensure smooth workflow.
Coordinated shift workers for inventory receiving, auditing and restocking.
Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Collaborated with management to set performance goals and evaluate progress.
Identified needs of customers promptly and efficiently.
Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
Ensured compliance with health and safety regulations to provide a safe workplace.
Resolved customer complaints promptly to maintain a high level of satisfaction.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Educated customers about offerings, promotions and pricing to boost sales.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Handled emergency situations with composure and in accordance with company guidelines.
Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Maintained positive working relationship with fellow staff and management.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.

Summary

Overview

Work History

Shift Leader

Education

High School Diploma -

Skills

Timeline

Shift Leader

High School Diploma -

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