Viviana Villanueva
Houston,TX
Summary
Property Manager dynamic, detail-oriented and organized, effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with vendors, supervisors and property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Property Manager
Casa De Grande Apartments
Houston, TX
10.2023 - 10.2025
- Managed daily operations to ensure optimal property performance and tenant satisfaction.
- Supervised leasing activities, increasing occupancy rates through effective marketing strategies.
- Streamlined administrative processes using property management software to improve efficiency.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Property Manager
Hardy Oaks Place Apartments
Houston, TX
03.2023 - 10.2023
- Supervised leasing activities, increasing occupancy rates through effective marketing strategies.
- Streamlined administrative processes using property management software to improve efficiency.
- Analyzed market trends to inform strategic decisions for property enhancements and pricing adjustments.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Leasing Consultant
Casa De Grande Apartments
Houston, TX
08.2022 - 03.2023
- Facilitated property tours for prospective tenants, showcasing amenities and community features.
- Managed lease applications, ensuring compliance with company policies and local regulations.
- Developed and maintained strong relationships with residents to enhance tenant satisfaction and retention.
- Implemented marketing strategies to increase occupancy rates through online listings and open house events.
- Coordinated maintenance requests between residents and service teams to ensure timely resolution of issues.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Collected rent and tracked resident payments and information in computer system.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
Make Ready
The Grove at Pinemont Apartments
Houston, TX
08.2021 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Landscape Supervisor
BVB Creative Design
Houston
01.2014 - 12.2020
- Supervised landscape installation projects, ensuring adherence to design specifications and quality standards.
- Coordinated with team members to optimize workflow and efficiency in project execution.
- Trained new staff on safety protocols, equipment use, and landscape maintenance procedures.
- Conducted regular site inspections to assess project progress and identify areas for improvement.
- Improved client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed and supervised landscaping projects from inception to completion, ensuring timely delivery and quality results.
- Coordinated with various subcontractors for seamless project execution involving tasks such as irrigation installation or hardscape construction.
Skills
Customer relations
Payment collection
Property inspections
Customer service-focused
Tenant relations
Staff management
Property tours and inspections
Eviction procedures
Administrative support
Tenant and eviction laws
Vendor management
Multi-family property management
Maintenance coordination
Preparing property agreements
Software utilization
Apartment maintenance
Skilled multi-tasker
Leasing operations
Work order monitoring
Customer relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Property Manager
Casa De Grande Apartments
10.2023 - 10.2025
Property Manager
Hardy Oaks Place Apartments
03.2023 - 10.2023
Leasing Consultant
Casa De Grande Apartments
08.2022 - 03.2023
Make Ready
The Grove at Pinemont Apartments
08.2021 - 11.2022
Landscape Supervisor
BVB Creative Design
01.2014 - 12.2020