Summary
Overview
Work History
Education
Skills
Timeline
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Vivien Calderon

San Jose,CA

Summary

Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization.

Overview

8
8
years of professional experience

Work History

Guest Service Representative

Levi Stadium GSR Team (Pridestaff Agency, Seasonal
Santa Clara, California
07.2016 - 02.2024
  • Handled customer complaints professionally and efficiently.
  • Provided assistance to guests throughout their stay.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Teachers Aide & ELPAC Testing

Rocketship Mateo Sheedy (Pridestaff Agency)
San Jose, California
03.2022 - 04.2023
  • Assisted teachers with classroom activities and instruction.
  • Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
  • ELPAC Proctor Tester beginning and the end of year
  • Summer school aide for Austic children

COVID-19 Screener

Lucille Packard Children's Hospital
Palo Alto, California
09.2020 - 02.2021
  • Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
  • Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.

Supply Chain Picker

Stanford Medical Hospital (KForce Staffing)
Palo Alto, CA
01.2020 - 02.2020
  • Worked in supply chain and picked from report for elective operations
  • Inventory once a week from list and returned items from canceled operations
  • Always wore a mask, scrubs, gloves, hair nets and sanitized hands

Janitor for Engineer Department

Alsco Linen Service (Randstad Staffing)
San Jose, CA
01.2019 - 08.2019
  • As a janitor cleaned the wash room tanks and cleared the major drain each day
  • Used air hose to clean lint from commercial machines (linen)

Picker Packer

Jan Marini Skin Research (Randstad Staffing)
San Jose, CA
10.2018 - 12.2018
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Picked skin products from reports and internet email
  • Inventory the warehouse once a month and worked on projects

Education

Some College (No Degree) - Clerical Studies

Federal Job Corp Program
San Jose, CA

High School Diploma -

Piedmont Hills High School
San Jose, CA

Skills

  • Customer Service
  • Guest Relations
  • Inventory Monitoring
  • Issue Resolution
  • Food and Beverage Area Setup
  • Detail Oriented
  • Great team player
  • Product Packaging
  • Order Picking
  • Barcode scanning
  • Stock replenishment
  • Order Fulfillment

Timeline

Teachers Aide & ELPAC Testing

Rocketship Mateo Sheedy (Pridestaff Agency)
03.2022 - 04.2023

COVID-19 Screener

Lucille Packard Children's Hospital
09.2020 - 02.2021

Supply Chain Picker

Stanford Medical Hospital (KForce Staffing)
01.2020 - 02.2020

Janitor for Engineer Department

Alsco Linen Service (Randstad Staffing)
01.2019 - 08.2019

Picker Packer

Jan Marini Skin Research (Randstad Staffing)
10.2018 - 12.2018

Guest Service Representative

Levi Stadium GSR Team (Pridestaff Agency, Seasonal
07.2016 - 02.2024

Some College (No Degree) - Clerical Studies

Federal Job Corp Program

High School Diploma -

Piedmont Hills High School
Vivien Calderon