Vivien Calderon
San Jose,CA
Summary
Service-oriented Guest Service Representative with a strong background in hospitality and customer service. With proven skills in problem-solving, effective communication, and conflict resolution, consistently ensure guest satisfaction and loyalty. Positively impacted previous workplaces by elevating guest experiences, maintaining high standards of cleanliness and organization.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Levi Stadium GSR Team (Pridestaff Agency, Seasonal
Santa Clara, California
07.2016 - 02.2024
- Handled customer complaints professionally and efficiently.
- Provided assistance to guests throughout their stay.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Teachers Aide & ELPAC Testing
Rocketship Mateo Sheedy (Pridestaff Agency)
San Jose, California
03.2022 - 04.2023
- Assisted teachers with classroom activities and instruction.
- Helped maintain a safe learning environment by enforcing rules and regulations set forth by the school district.
- ELPAC Proctor Tester beginning and the end of year
- Summer school aide for Austic children
COVID-19 Screener
Lucille Packard Children's Hospital
Palo Alto, California
09.2020 - 02.2021
- Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
- Provided guidance to patients on the importance of following CDC guidelines for preventing the spread of COVID-19.
Supply Chain Picker
Stanford Medical Hospital (KForce Staffing)
Palo Alto, CA
01.2020 - 02.2020
- Worked in supply chain and picked from report for elective operations
- Inventory once a week from list and returned items from canceled operations
- Always wore a mask, scrubs, gloves, hair nets and sanitized hands
Janitor for Engineer Department
Alsco Linen Service (Randstad Staffing)
San Jose, CA
01.2019 - 08.2019
- As a janitor cleaned the wash room tanks and cleared the major drain each day
- Used air hose to clean lint from commercial machines (linen)
Picker Packer
Jan Marini Skin Research (Randstad Staffing)
San Jose, CA
10.2018 - 12.2018
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Picked skin products from reports and internet email
- Inventory the warehouse once a month and worked on projects
Education
Some College (No Degree) - Clerical Studies
Federal Job Corp Program
San Jose, CAHigh School Diploma -
Piedmont Hills High School
San Jose, CASkills
- Customer Service
- Guest Relations
- Inventory Monitoring
- Issue Resolution
- Food and Beverage Area Setup
- Detail Oriented
- Great team player
- Product Packaging
- Order Picking
- Barcode scanning
- Stock replenishment
- Order Fulfillment
Timeline
Teachers Aide & ELPAC Testing
Rocketship Mateo Sheedy (Pridestaff Agency)
03.2022 - 04.2023
COVID-19 Screener
Lucille Packard Children's Hospital
09.2020 - 02.2021
Supply Chain Picker
Stanford Medical Hospital (KForce Staffing)
01.2020 - 02.2020
Janitor for Engineer Department
Alsco Linen Service (Randstad Staffing)
01.2019 - 08.2019
Picker Packer
Jan Marini Skin Research (Randstad Staffing)
10.2018 - 12.2018
Guest Service Representative
Levi Stadium GSR Team (Pridestaff Agency, Seasonal
07.2016 - 02.2024
Some College (No Degree) - Clerical Studies
Federal Job Corp Program
High School Diploma -
Piedmont Hills High School
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