Viyanna Valerio
New York,US
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Just Salad
Chelsea, NY
06.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
- Assisted in managing daily operations, contributing to streamlined service processes.
- Processed customer orders accurately using POS systems, enhancing transaction efficiency.
- Collaborated with team members to address customer feedback, improving service quality.
- Educated customers on menu options and promotions, fostering a positive dining experience.
- Handled complaints professionally, utilizing conflict resolution skills to retain customers.
- Maintained cleanliness and organization of service areas, supporting health and safety standards.
- Trained new staff on operational procedures and customer interaction techniques for consistency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Chipotle Mexican Grill
Bronx, NY
06.2024 - 02.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Processed customer orders and ensured the accuracy of their purchases.
- Utilized problem solving skills to effectively handle difficult situations.
- Ensured compliance with all company policies related to cash handling procedures.
- Supervised daily cash handling and transaction processes to ensure accuracy and efficiency.
- Trained new cashiers on point-of-sale systems and customer service best practices.
Education
High School Diploma - Criminal Justice Candidate
06.2028
High School Diploma -
06.2024
- Relevant Coursework: Corus
- Awarded Dedication to Excellence
- Extracurricular Activities: ASPIRA
- Honor Roll years 2020,2023,2024
- Completed AP course in Spanish
- 3.1 GPA
Skills
- Customer Service
- Cleaning and sanitizing
- Bilingual
- Cash Handling
- Patience and Empathy
- Time management skills
- Fluent in Spanish
- Teamwork and Collaboration
- Reliability and punctuality
- Basic Math Competence
- Critical thinking
- Data entry
- Computer proficiency
- Call center experience
- Payment processing
- Paperwork processing
- Active listening
- Customer relations
Accomplishments
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Extracurricular Activities
ASPIRA
Awards & Honors
American Dream Award- Dedication to Excellence
Certification
- AP: Cash Handling Module, [Just Salad - Dec 2025
- Quality and Assurance & Safety Training - Apr 2026
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative - Just Salad
06.2025 - Current
Cashier - Chipotle Mexican Grill
06.2024 - 02.2025
Medgar Evers College - High School Diploma, Criminal Justice Candidate
The American Dream School - High School Diploma,