Vu Dao
Grand Prairie,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ramp Agent
Amazon
02.2021 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Concierge Key Service
American Airline
06.2019 - 03.2020
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained accurate and up-to-date records of guest information.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Developed relationships with local businesses to secure discounts and special offers for guests
Education
Bachelor of Science - Data Science
University of North Texas
Denton, TX06.2025
Associate of Science - Data Science
Tarrant County College District
Fort Worth, TX06.2023
Skills
- Data Entry
- Microsoft Word
- Microsoft Excel
- SQL
- mySQL
- Tableau
- Statistic
Languages
Vietnamese
English
Certification
- Tableau Training
- SQL Training
- Excel Training
Timeline
Ramp Agent
Amazon
02.2021 - Current
Concierge Key Service
American Airline
06.2019 - 03.2020
Bachelor of Science - Data Science
University of North Texas
Associate of Science - Data Science
Tarrant County College District
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