Wanda Hales
Wilson,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
General Manager
Lowell Mills
Kenly, NC
07.2019 - 10.2024
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Owner/Operator
Wild Thingz
Wilson, NC
02.2013 - 06.2019
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Prepared annual budgets with controls to prevent overages.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established foundational processes for business operations.
Education
High School Diploma -
Ralph L. Fike
Wilson 06.1987
Skills
- Sales Team Development
- Market Growth
- Cross-Functional Team Management
- Risk Management
- Profit and Loss Accountability
- Product Costing
- Labor Cost Controls
- Staff Development
- Verbal and Written Communication
- Vendor Negotiations
- Staff Training
- Employee Scheduling
- Product Analysis
- Profit and Loss
- Menu Planning
- Safety Assurance
- Cost Analysis and Savings
- Communication Skills
- Administrative Skills
- Training and Development
- Inventory Control
- Staff Management
Timeline
General Manager
Lowell Mills
07.2019 - 10.2024
Owner/Operator
Wild Thingz
02.2013 - 06.2019
High School Diploma -
Ralph L. Fike
Similar Profiles
Olivia RankinOlivia Rankin
Emergency Room Technician at Lowell General Hospital Saints CampusEmergency Room Technician at Lowell General Hospital Saints Campus
Camille BourdinCamille Bourdin
Admissions Support Specialist at University of Massachusetts LowellAdmissions Support Specialist at University of Massachusetts Lowell
Carrie-Anne HendrickCarrie-Anne Hendrick
Health Unit Coordinator/Tech at Lowell General Hospital Main CampusHealth Unit Coordinator/Tech at Lowell General Hospital Main Campus
Tatjana SowellTatjana Sowell
Substitute Teacher at Wilson County Board Of EducationSubstitute Teacher at Wilson County Board Of Education
Jessica ColemanJessica Coleman
Production Technician at TriagaProduction Technician at Triaga