Wanda Miranda
St. Cloud,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Patient Scheduler
Florida Infectious Disease Specialist
05.2022 - 03.2024
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Verified insurance coverage.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
Unit Secretary
Orlando Health St Cloud Hospital
10.2014 - 05.2022
- Answered telephone calls to offer unit information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Organized paperwork such as charts and reports for unit and patient needs.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Financial Counselor
Nationwide Children's Hospital
08.2007 - 07.2014
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Assisting families with financial assistance applications.
- Negotiated payment plans with patients and collected payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Updated patient demographics and insurance details.
- Assisted customer service department with Spanish speaking families.
Logistics Specialist
The Bon-Ton Distribution Center
12.2005 - 06.2007
- Analyzed and researched documentation for incoming freight to determine overages, shortages and /or damaged goods.
- Created and executed claims to carriers and provided corresponding documentation of goods.
- Managed and researched load planning, reviewed and separated freight bills in preparation for payment, Followed up with open claims in a timely manner.
Education
High School Diploma -
Franklin K. Lane
Brooklyn, NY1988
Skills
- Following up with patients
- Obtaining authorizations
- Patient Registration
- Insurance Verification
- Medical Terminology
- Fluent in English and Spanish
- Knowledge of Epic, Meditech, Pulse, Infinity Medical systems
Languages
English
Spanish
Timeline
Patient Scheduler
Florida Infectious Disease Specialist
05.2022 - 03.2024
Unit Secretary
Orlando Health St Cloud Hospital
10.2014 - 05.2022
Patient Financial Counselor
Nationwide Children's Hospital
08.2007 - 07.2014
Logistics Specialist
The Bon-Ton Distribution Center
12.2005 - 06.2007
High School Diploma -
Franklin K. Lane
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