Wanda Statler

Provided high-level service and hospitality within dynamic settings.
Nurtured customer relationships that fostered repeat business.
Excelled in multitasking and remained organized during high-pressure situations.

• Ensured excellent customer service, contributing to a positive dining experience in a fast-paced environment.
• Entered and processed customer orders accurately, streamlining operations in a busy dining environment.
• Assisted in training new servers on menu items and service standards.

• Achieved sales of supplemental insurance and part D prescription drug coverage through targeted outreach.
• Provided assistance to members by explaining policy benefits, changes, and additions, enhancing their understanding and satisfaction.
• Interview prospective clients to obtain information on their financial resources, existing coverage, and health needs.
• Complied with precise regulations involved with selling supplemental and prescription drug insurance.
• Facilitated communication between members and providers regarding claim information, ensuring clarity and resolution.
• Coordinated and managed inbound calls and inquiries, utilizing organization and time management skills to address member needs efficiently.

• Addressed customer service needs effectively and efficiently to enhance overall satisfaction.
• Assisted insured in making informed financial decisions based on individual needs.
• Calculated quotes and educated potential clients on insurance options.
• Promoted supplemental insurance products to new and existing clients.
• Calculated premiums and established payment methods for sales.
• Finalized sales and collected necessary premiums.
• Reported policy changes and company conditions to improve customer satisfaction.
• Supported clients in navigating the claims process to enhance their experience.

• Led upselling initiatives to increase customer engagement.
• Delivered exceptional customer service in a fast-paced dining environment.
• Maintained cleanliness and organization of dining area and service stations.
• Took accurate food and drink orders using point-of-sale system.

• Provided exceptional hospitality and customer service to every guest in all situations.
• Selected for banquets and large parties due to skill in managing high customer volumes with outstanding service.
• Developed knowledge of all types of liquor, beer, wine and mixed drinks.
• Delivered efficient customer service through timely pre-bussing and clearing of tables.
• Greeted guests promptly in a courteous and pleasant manner.
• Effectively used items in stock to minimize waste and profit loss.
• Accurately recorded orders and partnered with team members to serve food and beverages to exceed the guests' expectations.
• Achieved improved communication skills across a wide variety of clientele.

• Served guests in formal banquet settings, ensuring a high standard of dining experience.
• Ensured every guest received attentive service, fostering a welcoming atmosphere.
• Engaged with clientele to enhance event enjoyment and create a lively environment.

• Developed customer service skills in fast-paced retail environment, enhancing customer satisfaction and loyalty.