Wayne Britton
Batavia,OH
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
22
22
years of professional experience
Work History
Strategic Account Manager
QC Industries
2022.04 - Current
- Develop and execute domestic and international client retention strategies and engagement.
- Managed portfolio of key accounts both domestic and international, ensuring high levels of client satisfaction and retention.
- Owns and facilitates rapid response actions to eliminate client termination risks.
- Work closely with cross functional team members including marketing, technology, customer service, technical service, engineering and other relevant functions to effectively utilize resources.
- Attends and participates in trade shows, seminars, sales meetings to professional represent company while developing and maintaining customer base.
Production Manager
QC Industries
2001.11 - 2022.04
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Increased overall productivity by identifying bottlenecks in production process and proposing effective solutions.
- Developed comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
Maintenance Supervisor
QC Industries
2002.03 - 2022.04
- Improved facility efficiency by implementing preventive maintenance programs and streamlining work order processes.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Developed comprehensive budgets for facility maintenance projects, ensuring financial accountability and effective resource allocation.
- Reduced repair costs with regular equipment inspections and preventative maintenance initiatives.
- Coordinated with vendors to obtain cost-effective solutions, negotiating contracts for maintenance services and supplies.
Safety Coordinator
QC Industries
2008.02 - 2022.04
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Reduced accident rates through development and implementation of effective safety training programs.
- Improved safety compliance by creating comprehensive safety policies and procedures in alignment with OSHA regulations.
- Collaborated with management to develop strategic safety goals, promoting strong culture of workplace safety.
Education
Bachelor - Biblical Studies
Christian Learning Institute
Denver, CO12.2020
Skills
- Account Servicing
- Hands-on technical training
- Relationship Building
- Interpersonal Communication
- Proposal Writing
Timeline
Strategic Account Manager
QC Industries
2022.04 - Current
Safety Coordinator
QC Industries
2008.02 - 2022.04
Maintenance Supervisor
QC Industries
2002.03 - 2022.04
Production Manager
QC Industries
2001.11 - 2022.04
Bachelor - Biblical Studies
Christian Learning Institute
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