Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Jones Jr

NOrwood,PA

Summary

Proven Dispatcher and Damage Inspector with a track record of enhancing productivity and fostering professional relationships at United Road and SGS. Excelled in stress tolerance and critical thinking, reducing dispatch errors by implementing effective systems. Skilled in dispatch software and promoting teamwork, consistently prioritized customer satisfaction and efficient route planning.

Overview

30
30
years of professional experience

Work History

Dispatcher

United Road
09.2006 - 07.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 45 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.

Damage Inspector

SGS
09.1994 - 09.2006
  • Prepared reports detailing findings of inspections.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.
  • Maintained up-to-date inspection and audit records for improved reporting and analysis.
  • Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
  • Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
  • Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
  • Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
  • Trained other workers in inspection and testing procedures.

Education

High School Diploma -

Saint James Catholic High School For Boys
Chester, PA
06.1993

Skills

Data Entry

Dispatch software

Stress Tolerance

Dispatching procedures

Prioritizing calls

Customer Relations

Dispatch Coordination

Schedule Management

Route Planning

Work Order Management

Incident Reporting

Decision-Making

Critical Thinking

Active Listening

Multitasking Abilities

Effective Communications

Organizational Skills

Microsoft Office

Attention to Detail

Teamwork and Collaboration

Time Management

Dispatch Recordkeeping

Paperwork Processing

Task Prioritization

Work Crew Dispatch

Delegating Work

Timeline

Dispatcher

United Road
09.2006 - 07.2024

Damage Inspector

SGS
09.1994 - 09.2006

High School Diploma -

Saint James Catholic High School For Boys

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Wayne Jones Jr