Wendelisha Wilkens
Baton Rouge,LA
Summary
Highly personable, Customer Service Professional with over 10 years of experience in management, training, customer service and caregiving.
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Red Stick Pediatrics
Baton Rouge, 70815
06.2024 - Current
- Contacted pharmacies to submit and refill patients' prescriptions.
- Organized charts, documents and supplies to maintain team productivity.
- Educated patients about medications, procedures and physician's instructions.
- Provided assistance to medical staff in performing minor surgical procedures.
Medical Assistant
Oschner Orthopedics
Baton Rouge, Louisiana
01.2024 - 08.2024
- Explained treatment procedures and physicians' instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patient examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Measured vital signs and took medical histories to prepare patients for examination.
- Administered injections, medications and treatments as directed by the physician.
Assistant Manager
Smoothie King
04.2018 - 12.2023
- Assisting associates and customers
- Preparing schedules
- Assembling pictograms
- Catering orders
- Opening and closing store
- Bank deposits
Patient Care Technician
Ormand Nursing & Care Center
Destrehan, Louisiana
04.2015 - 03.2017
- Providing care for patience
- Responded to bell or light signal calls to assist patients with needs.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supplied, collected and emptied patient bedpans on frequent basis.
Cashier Team Lead
Walmart
Laplace, Louisiana
02.2013 - 12.2014
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Front Desk Receptionist
River Parish Hospital
Laplace, Louisiana
01.2012 - 12.2012
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Providing guest information
- Handling and recording files
- Monitored visitor access control systems including issuing identification badges when necessary.
Education
Certificate of Technical Studies - Medical Assistant
River Parish Community College
Gonzales, LA05-2024
High School Diploma -
Lutcher High School
Lutcher, LA05-2013
Some College (No Degree) - Nursing Science
Baton Rouge Community College
Baton Rouge, LASkills
- Data Entry
- Typing
- Microsoft
- Answering phones
- EPIC
- Senior Care
- Caregiving
- Vital Signs
- Venipuncture
- EMR Systems
- Phlebotomy
- Patient relations
- First aid
- Certified in basic life support (BLS)
- Ear irrigation
- Vital sign monitoring
- CPR
- Electrocardiography (EKG)
- Suture removal
Timeline
Medical Assistant
Red Stick Pediatrics
06.2024 - Current
Medical Assistant
Oschner Orthopedics
01.2024 - 08.2024
Assistant Manager
Smoothie King
04.2018 - 12.2023
Patient Care Technician
Ormand Nursing & Care Center
04.2015 - 03.2017
Cashier Team Lead
Walmart
02.2013 - 12.2014
Front Desk Receptionist
River Parish Hospital
01.2012 - 12.2012
Certificate of Technical Studies - Medical Assistant
River Parish Community College
High School Diploma -
Lutcher High School
Some College (No Degree) - Nursing Science
Baton Rouge Community College