Wendy Brown
Vancouver,WA
Summary
Dedicated professional with extensive experience in customer service. Proficient in customer engagement and problem resolution, utilizing various tools effectively. Recognized for maintaining composure in high-pressure situations.
Overview
32
32
years of professional experience
Work History
Guest Service Representative
Thornton's Gas Station
Vancouver , WA
2021.03 - Current
- Processed customer transactions accurately using POS systems to ensure efficiency.
- Handled cash, credit, and debit payments with a focus on security.
- Maintained organized shelves, coolers, and displays for optimal product presentation.
- Ensured store environment remained clean and safe for customers and staff.
- Provided friendly, efficient customer service to enhance shopping experience.
- Monitored fuel pumps and resolved pump issues promptly.
- Verified age for restricted sales of tobacco and alcohol products.
- Managed inventory and reported shortages or discrepancies effectively.
Bookkeeper
Dante's Live
Portland , OR
2013.08 - 2015.05
- Managed financial records for high-volume bar, ensuring accurate revenue, expense, and inventory tracking.
- Prepared and reconciled daily, weekly, and monthly financial reports, including profit and loss statements.
- Utilized accounting software to optimize bookkeeping processes.
- Collaborated with management to establish budgets and forecast revenue trends.
- Executed cash deposit transactions in bank accounts while overseeing change provision.
Fish Wrangler
The Wet Spot / Cichlid exchange
Portland , OR
2007.02 - 2009.11
- Managed daily operations of 500+ fish tanks, including feeding schedules, cleaning routines, and water quality assessments
- Managed knowledge base to effectively address customer inquiries.
- Executed sales transactions with accuracy
Program Manager of Residential Services
Albertina Kerr
Portland , OR
1993.03 - 2003.06
- Conducted regular staff meetings to ensure program objectives were met.
- Resolved conflicts among team members by using effective problem-solving techniques.
- Developed and maintained budgets, timelines, and performance metrics for residential services programs.
- Monitored service quality and ensured compliance with regulations
- Created policies and procedures related to residential services programs.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Recruited, interviewed, and hired volunteers and staff.
Skills
- Customer service
- Point of sale transactions
- Cash handling
- Inventory management
- Visual merchandising
- Conflict resolution
References
References available upon request.
Timeline
Guest Service Representative
Thornton's Gas Station
2021.03 - Current
Bookkeeper
Dante's Live
2013.08 - 2015.05
Fish Wrangler
The Wet Spot / Cichlid exchange
2007.02 - 2009.11
Program Manager of Residential Services
Albertina Kerr
1993.03 - 2003.06