Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Burke

Davenport,IA

Summary

Dynamic professional with a proven track record at Alorica, excelling in customer service and effective communication. Skilled in data entry and inventory management, I consistently surpassed sales goals while fostering strong customer relationships. My attention to detail and proactive approach ensure high satisfaction and operational efficiency.

Overview

29
29
years of professional experience

Work History

Clerk

Scott Community College
Davenport, IA
01.2022 - Current
  • Operate photocopiers, and scanners, and personal computers.
  • Inventory and order materials, supplies and services.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Perform data entry tasks to update student accounts records.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Answered customer inquiries via phone and email.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Organized and maintained filing systems for confidential documents.

Customer Service Representative

Alorica
Davenport, IA
04.1996 - 06.2012
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Developed strong customer relationships to encourage repeat business.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
05-2014

Skills

  • Data entry
  • Document management
  • Inventory management
  • Effective communication
  • Time management
  • Attention to detail
  • Office administration
  • Multi-line phone systems
  • Customer service

Timeline

Clerk

Scott Community College
01.2022 - Current

Customer Service Representative

Alorica
04.1996 - 06.2012

Bachelor of Science - Interdisciplinary Studies

Liberty University

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Wendy Burke