WENDY FREELAND

• Scheduled appointments
• Manage patient records with 99% accuracy
• Coordinated telehealth services, increasing usage by 20%
• Coordinated patient appointments and managed scheduling to optimize clinic workflow.
• Provided administrative support, ensuring accurate patient records and documentation compliance.
• Collaborated with healthcare staff to address patient inquiries and resolve issues efficiently.
• Trained new staff on operational procedures and clinic protocols for consistency in service delivery.

• Processed and investigated Medicare claims
• Billed professional claims in accordance with federal regulations, managed care requirements, and payer compliance guidelines.
• Researches and resolves patient account issues to ensure accurate billing and reimbursement.
• Verifies insurance eligibility, benefits, and coverage information.
• Identifies reimbursement issues, payment variances, and revenue opportunities.
• Processes account credits and issues refunds in accordance with organizational policies.
• Follows up on and resolves denied claims to maximize reimbursement and reduce accounts receivable.
• Maintains compliance with revenue cycle policies, billing regulations, and payer requirements.

• Guided clients through health insurance options, ensuring understanding of coverage details and benefits.
• Developed tailored insurance solutions based on client needs, enhancing customer satisfaction and retention.
• Managed policy renewals and updates, ensuring compliance with regulatory standards and company procedures.

Analyzed market trends to identify new opportunities for service expansion within assigned territories.

• Coordinated patient admissions and discharges, ensuring smooth operations and timely communication between departments.
• Managed appointment scheduling, optimizing physician availability and enhancing patient flow within the unit.
• Maintained accurate medical records using electronic health record systems, ensuring compliance with hospital policies.
• Assisted healthcare professionals by providing administrative support, improving departmental efficiency and service delivery.