Wendy Gaglio
Green Bay
Summary
Goal-oriented, confident and productive professional whether working independently or in a team environment. Honest, hardworking and reliable individual committed to achieving excellence in job performance. Learns quickly and thoroughly, open to additional training and eager to accept challenges. Dedicated to 100% quality, directly impacting company image, customer satisfaction and customer loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
UniFide CST
Green Bay
02.2025 - 12.2025
- Answer & direct phone calls in a professional manner.
- Weekly timesheets for the Green Bay & Wausau technicians.
- Scanned & kept track of receipts for employees credit card purchases.
- Received in & distributed parts needed to get jobs done.
- Shipped out packages to customers.
- Checked salesman's order for accuracy & made sure all salesman's orders were billed correctly.
- Helped out with monthly inventory counts.
Administrative Assistant/School Bus Driver
Lamers Bus Lines
Green Bay
06.2024 - 06.2025
- Responsible for setting up charter buses for school field trips and school sports.
- Answer phones, direct calls to appropriate staff members and responsible to relay messages from parents concerning their children to the bus driver assigned to that child(ren).
- Make sure all information for the child(ren) is accurate and up to date.
- Help in other departments when needed.
- Put together safety folders for safety trainings.
- Phone calls to parents who have balances on their private pay bussing.
- Greet customers and assist when needed.
Accounts Receivable Specialist
The Bay Family of Companies
Green Bay
09.2022 - 11.2023
- Process, code and apply customer payments.
- Write up and process book adjustments and RFA's.
- Complete and file sales/use tax returns with various states.
- Investigate and resolve customer queries.
- Sorted and handed out daily checks to appropriate AR persons.
Order Entry/Ecommerce/Billing Support Assistant
Seura
Green Bay
01.2021 - 09.2022
- Review sales and purchase orders to ensure accuracy.
- Process credit card payments.
- Book LTL and UPS shipments and create shipping labels for UPS packages.
- Route work orders to the correct department for processing.
- Process orders from Amazon, Shopify, and Wayfair.
- Verify accurate BOM (Bill of Materials).
Warranty Receivable Specialist
Dorsch Ford Lincoln Kia
Green Bay
09.2021 - 11.2021
- Provides warranty support to customers as well the service and sales departments.
- Checked time and attendance information to determine billable services.
- Works with sales department and service writer/manager to ensure that warranty work is correctly identified and communicated to the customer in a reasonable timeframe.
- Stayed up to date on factory announcements and recalls.
- Organized claims paperwork and booked appointments with customers.
- Processed warranty paperwork for accurate documentation, reporting and filing.
Payroll Clerk
KLEMM Tank Lines
Green Bay
09.2020 - 01.2021
- Process weekly payroll by collecting, calculating, and entering data.
- Update payroll records by entering changes for deductions and update insurance coverage.
- Prepare and distribute reports of weekly earnings and deductions.
- Resolve payroll discrepancies by collecting and analyzing payment data.
- Maintain payroll operations by following policies and procedures.
- Maintain employee confidentiality.
Dispatcher
Klemm Tank Lines
Green Bay
09.2017 - 04.2020
- Assisted the operations team with scheduling, data entry, station inventories and reports.
- Provided leadership and instructions to drivers.
- Worked together with drivers, dispatchers and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency.
- Coordinated pickup and delivery appointments to ensure timely and accurate customer deliveries.
- Monitor truck movements and internal/external conditions effecting movements and product supply to ensure appropriate actions were taken to meet driver public safety as well as customer demands.
Billing Confirmation Specialist
KLEMM Tank Lines
Green Bay
07.2012 - 09.2017
- Works closely with our customers dealing with issues in regards to billing.
- Communicates with drivers on a daily basis in regards to how to properly handle their paperwork and fix any mistakes they may arise.
- Accountable for billing customers and paying each driver for each individual load that they would run a daily basis.
- Reliable for fixing any mistakes made by our dispatch which includes contacting terminals and customers at times to have bill of ladings changed.
Education
HIGH SCHOOL DIPLOMA -
Southwest High School
Green Bay, WI, USCommercial Driver's License (CDL) - Class B
Skills
- Microsoft Excel
- Microsoft Office
- Critical thinker
- Citrix
- Ability to follow instructions
- Attention to details
- Phone etiquette
- Time management
- E-Commerce
- Excellent communication skills
- Microsoft Word
- Organizational skills
- Accounts Receivable
- Microsoft Outlook
Certification
Air Brake Endorsement, CDL, CDL B
Timeline
Administrative Assistant
UniFide CST
02.2025 - 12.2025
Administrative Assistant/School Bus Driver
Lamers Bus Lines
06.2024 - 06.2025
Accounts Receivable Specialist
The Bay Family of Companies
09.2022 - 11.2023
Warranty Receivable Specialist
Dorsch Ford Lincoln Kia
09.2021 - 11.2021
Order Entry/Ecommerce/Billing Support Assistant
Seura
01.2021 - 09.2022
Payroll Clerk
KLEMM Tank Lines
09.2020 - 01.2021
Dispatcher
Klemm Tank Lines
09.2017 - 04.2020
Billing Confirmation Specialist
KLEMM Tank Lines
07.2012 - 09.2017
HIGH SCHOOL DIPLOMA -
Southwest High School