Wendy Holliday Lakas
Missouri Valley,IA
Summary
Dynamic sales technician with expertise in customer relationship building, CRM proficiency, and sales strategies. Proven ability to enhance customer engagement and optimize operations, driving satisfaction and loyalty.
Results-driven store manager with over 10 years of experience in retail operations. Skilled in inventory management, staff training, and data analysis. Committed to fostering a high-performing team to achieve business objectives and improve customer experiences.
Overview
13
13
years of professional experience
Work History
Sales Technician
L&L Distributing
Fargo, ND
03.2023 - Current
- Provided technical support for sales team, enhancing customer engagement and satisfaction.
- Demonstrated product features and benefits to clients, facilitating informed purchasing decisions.
- Assisted in troubleshooting equipment issues, ensuring minimal downtime for customers.
- Coordinated with warehouse staff to streamline order fulfillment processes and improve delivery times.
- Maintained accurate inventory records using inventory management software to optimize stock levels.
Store Manager
Caseys General Stores Inc
Blair, NE
03.2013 - 06.2023
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Developed staff training programs to enhance team performance and product knowledge.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, adjusting strategies for increased profitability.
- Oversaw recruitment and hiring processes, building a strong, motivated team.
- Collaborated with vendors to negotiate contracts, improving product offerings and pricing strategies.
- Managed budget forecasts and financial reports, driving cost-effective decision-making within the store operations.
- Monitored compliance with safety regulations, fostering a secure shopping environment for customers and employees.
Education
West Branch
Morrisdale, PA06-1983
Skills
- Sales strategies
- CRM proficiency
- Territory management
- Customer service
- Customer relationship building
- Product and service knowledge
- Client service
- Product and service sales
- Account management
Timeline
Sales Technician
L&L Distributing
03.2023 - Current
Store Manager
Caseys General Stores Inc
03.2013 - 06.2023
West Branch