Detail-oriented Business Owner/Operator lends superior savvy to meet day-to-day and long-term strategic planning needs. Boasts strong 15+-year career serving as key stakeholder in all organizational decisions. Particular focus on maintaining strong environment of CRM excellence and relationships with key suppliers and contractors. Proven track record in cultivating proactive aims to help business operations flourish. Seasoned Business Owner/Operator well-versed in technical nuances and details governing top-notch organizational policy. Hands-on approach to drafting strategy and cultivating talent to meet complex, varying expectations. Brings strong business acumen, cultivated over more than 55%-year period to deliver superior day-to-day business performance. Real-world practical experience serving suppliers, contractors and customers alike to streamline operations. Motivated business professional bringing 15 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Visionary individual with more than 12 years working as Managing Director for sales organization. Highly communicative and experienced in business and sales. Strengths in strategic planning, efficiency and team building. Enthusiastic Esthetician eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Skincare business spa and training in Oncology. Motivated to learn, grow and excel in beauty. Dedicated Esthetician professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Wendy Little
Robin
Boca Raton,FL
Summary
Overview
28
years of professional experience
3
years of post-secondary education
Work History
Robyn Sirene Skincare 4 U!Boca Raton, United States
Business Owner/Operator
05.2015 - Current
Job overview
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Spearheaded business-related aims to meet tactical planning initiatives.
- Lent business acumen to meet day-to-day strategic objectives.
- Created and monitored promotional approaches to increase sales and profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Oversaw end-to-end business processes to maintain proficiency and profitability
- Spearheaded business-related aims to meet tactical planning initiatives
- Fostered CRM initiatives by promoting environment of interpersonal communication and customer service
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
Sirene De Ciel Skincare St. Thomas / Boca Raton , US Virgin Island/ Florida
Licensed Esthetician
05.2014 - Current
Job overview
- Executed laser hair removal and microdermabrasion procedures.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Carried out product inventory checks, charting and consultations.
- Welcomed clients arriving for appointments.
- Developed individualized, therapeutic skin care programs.
- Handled busy schedules and stayed on top of key deadlines.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Performed over 200 facials, chemical peels and waxing procedures per week.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Fostered friendly, warm and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
- Suggested appropriate therapy based on current health of client.
- Performed consultations for patients before scheduling treatments.
- Discussed procedures and treatment options with clients.
- Sterilized equipment for patient treatments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Provided clients with knowledge of all cosmetic services being provided.
- Informed guests of appropriate products available to increase retail sales.
- Educated patients on treatment options.
- Designed post-treatment at-home care products.
- Advised clients on proper home-care regimens.
CVS HealthcareSilver Spring, MD
Client Service Specialist/Beauty Consultant Sales Representative
02.2018 - 08.2021
Job overview
- Arranged merchandise to present visually appealing displays and attract clientele.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Increased business sales utilizing skin analysis products knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in high resolution and skin diagnosis products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Discussed aging, environmental factors with customers, outlined products usage and educated on daily, weekly, monthly use.
- Processed accurate credit, debit, check and cash sales transactions for more than 75-100 customer orders per day.
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Accepted and processed payments, updated accounts and issued receipts
- Provided knowledgeable service and support for all customer needs
- Maintained and managed customer files and databases
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty
- Managed master calendar by scheduling and confirming appointments
- Responded to customer calls and emails to answer questions about products and services
- Communicated with clients regarding account services, statements, and balances
- Introduced clients to available online resources and services to increase convenience
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Connected with clients through consultative sales strategies to understand and address requirements
- Resolved concerns with products or services to help with retention and drive sales
- Coordinated with operations staff to resolve service problems and boost client satisfaction
Macy'sTyson's Corner , VA
Sales Consultant/Skin Care Specialist
11.2017 - 02.2019
Job overview
- Suggested appropriate therapy based on current health of client.
- Analyzed skin condition and made appropriate product recommendations.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
- Welcomed clients arriving for appointments.
- Carried out product inventory checks, charting and consultations.
- Demonstrated product application on clients using testers and samplings.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Created detailed sales presentations to communicate product features and market data
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Supported clients with business analysis, documentation and data modeling
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
- Maintained sense of urgency in answering customer questions and requests through email or voice message
- Checked client organization and agreements with company priorities through automating content management systems
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules
FirstBank Caribbean St. Thomas, U.S. Virgin Islands
Business Development Associate
09.2009 - 04.2014
Job overview
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated with local organizations to build networks and develop leads.
- Used SalesForce to handle current portfolio and prospective leads.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Verified work aligned with service levels agreed and client requirements.
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Engaged with customers to build business relationships.
- Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
- Negotiated contracts and closed sales with new and existing clients.
- Enhanced customer experience using all omnichannel offerings.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Developed new opportunities by effectively communicating product lines to leading international corporations.
- Managed needs of more than 8 customers at once using strong prioritization and multitasking abilities.
- Researched, analyzed and projected market data for potential markets.
- Planned marketing initiatives and leveraged referral networks to promote business development
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval
- Enhanced sales techniques and marketing plans to strengthen business development efforts
- Used SalesForce to handle current portfolio and prospective leads
- Enhanced customer experience using all omnichannel offerings
- Engaged with customers to build business relationships
- Negotiated contracts and closed sales with new and existing clients
- Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
Hoyle, Tanner AssociateSt. Thomas , U.S. Virgin Islands
Office Manager/Executive Administrative Assistant
06.2007 - 12.2009
Job overview
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Delivered performance reviews, recommending additional training or advancements.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Prepared meeting rooms and materials and recorded important information.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Education
Boca Beauty AcademyBoca Raton, FL
Associate of Arts from ESTHETICS, PHOTO REJUVENATION, CHEMICAL PEELS
10.2012 - 07.2013
University Overview
- Completed professional development in Skin Analysis
- Professional development completed in Skin Care
University of Virgin Island St. Thomas, US Virgin Islands
Bachelor of Arts from Computer
05.1991 - 06.1993
University Overview
Skills
Competitor trend research
Additional Information
Additional Information
Chemical facial peels ~Microdermabrasion treatments ~Anti-aging procedures ~Hydrating body wrap procedures ~Strong communication skills ~Spa Reception ~ Time Management ~ Marketing ~ Public Relations ~ Client Retention ~ Facials ~ LED ~Chemical Peels ~ Acne Treatments ~ Aromatherapy ~ Manual Lymph Drainage ~ Body Treatments ~ Lash Extensions ~ Brow and Lash Tinting ~ Back Treatments ~ Advanced Waxing (Including Brazilian) ~ Manicures ~ Pedicures ~ Pressure Point Massage ~ Sanitation and Disinfection ~ Skin Disorders ~ Skin Analysis ~ Customer Service ~ Product Sales ~ Color Matching ~ Makeup Application ~ Facial Rejuvenation ~ Galvanic Modalities ~ Laser Hair Removal ~ Medical Assisting~ Cosmetic Tools Handling~ Brow Lifting~ Mark Concealing Fine Lines ~Smoothening Lip Shaping ~Cosmetics Sales~ Eye Make Up ~Product Recommendation
Timeline
Client Service Specialist/Beauty Consultant Sales Representative
CVS Healthcare
02.2018 - 08.2021
Sales Consultant/Skin Care Specialist
Macy's
11.2017 - 02.2019
Business Owner/Operator
Robyn Sirene Skincare 4 U!
05.2015 - Current
Licensed Esthetician
Sirene De Ciel Skincare
05.2014 - Current
Boca Beauty Academy
Associate of Arts from ESTHETICS, PHOTO REJUVENATION, CHEMICAL PEELS
10.2012 - 07.2013
Business Development Associate
FirstBank Caribbean
09.2009 - 04.2014
Office Manager/Executive Administrative Assistant
Hoyle, Tanner Associate
06.2007 - 12.2009
University of Virgin Island
Bachelor of Arts from Computer
05.1991 - 06.1993
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