Wendy Mark
New Orleans,LA
Summary
Dynamic Clinical Manager with extensive experience at LCMC-University Medical Center, excelling in staff development and compliance oversight. Proven track record in enhancing patient care protocols and fostering team collaboration, resulting in improved patient outcomes. Skilled in training and mentoring, with a strong focus on quality improvement and effective communication.
Overview
21
21
years of professional experience
Work History
Clinical Manager
LCMC-University Medical Center
New Orleans, LA
03.2025 - Current
- Oversaw daily clinical operations, ensuring compliance with healthcare regulations and standards.
- Developed and implemented patient care protocols, enhancing quality of service delivery.
- Managed interdisciplinary teams, fostering collaboration to improve patient outcomes.
- Streamlined workflow processes, reducing inefficiencies in patient management systems.
- Trained and mentored clinical staff, promoting professional development and skill enhancement.
- Coordinated resource allocation, optimizing staffing levels based on patient needs.
- Led initiatives to enhance patient satisfaction through feedback-driven improvements.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
Clinical Supervisor, RN
LCMC University Medical Center Of New Orleans, La
New Orleans, LA
10.2021 - Current
- Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements.
- Lead and directed team of 45 clinical personnel and support staff.
- Liaised with social workers and other support services to provide comprehensive care and address social and emotional needs.
- Facilitate hiring of qualified Acute Surgery Med-Surgery Unit personnel by interview applicants and making recommendations for employment.
- Identified nurses' and staff training needs and devised training programs to close gaps.
- Assessed patients, determined needs and managed care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Managed care from admission to discharge.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Educated patients, families and caregivers on diagnosis, treatment options, disease process, and management and lifestyle options.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Responded to crisis situations with calm and professional approach to optimize support.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Contributed substantially to successful department Joint Commission accreditation by consistently operating to highest standards of care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Developed and adjusted work schedules for ancillary staff.
Registered Nurse
LCMC- University Medical Center
New Orleans, LA
12.2019 - 10.2021
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Orchestrated quality-driven, cost-effective care in high-volume trauma setting.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
Licensed Practical Nurse
Our Lady Of The Lake Hospital
Baton Rouge, LA
10.2005 - 05.2015
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Monitored patient health conditions to report changes to assigned physician.
- Comforted and counseled patients and families throughout care process.
- Developed and implemented individualized patient care plans.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Responded to patient requests with appropriate clinical and personal assistance.
Education
Associate of Science - Nursing
Delgado Community College
New Orleans, LA12-2018
Associate of Applied Science - General Studies
Nunez Community College
Chalmette, LA08-2005
Technical Diploma - Licensed Practical Nurse
Nunez Community College
Chalmette, LA08-2005
Skills
- Staff supervision
- Staff scheduling
- Staff development
- Team management
- Patient flow
- Records management
- Clinical leadership
- Training and mentoring
- Patient safety
- Effective communication
- Onboarding and coaching
- Compliance oversight
- Staff guidance
- Quality improvement
- Employee issue resolution
- Quality control
- Clinical documentation
- Direct patient care
- Procedure implementation
Timeline
Clinical Manager
LCMC-University Medical Center
03.2025 - Current
Clinical Supervisor, RN
LCMC University Medical Center Of New Orleans, La
10.2021 - Current
Registered Nurse
LCMC- University Medical Center
12.2019 - 10.2021
Licensed Practical Nurse
Our Lady Of The Lake Hospital
10.2005 - 05.2015
Associate of Science - Nursing
Delgado Community College
Associate of Applied Science - General Studies
Nunez Community College
Technical Diploma - Licensed Practical Nurse
Nunez Community College