Wendy Nimmo
Lorain,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
District Manager
Wendy's
Multi Units, OH
05.2022 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
General Manager
Wendy's
Westlake, OH
12.2017 - 05.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Area Coach
Taco Bell
Multi Units, OH
08.2009 - 12.2017
- Developed and implemented training programs for new employees in the area.
- Mentored staff members to ensure they were meeting performance expectations.
- Monitored store operations and identified opportunities for improvement in the area.
- Established policies and procedures to ensure consistent execution of brand standards across stores.
- Conducted regular audits to verify compliance with company regulations and safety protocols.
Office Manager
Mr. Rooter Plumbing
North Olmsted, OH
06.2001 - 08.2009
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Associate of Applied Science - Social Work
Lorain County Community College
Elyria, OH05.2003
Skills
- Leadership Development
- Customer Service
- Staff Supervision
- Team Building Practices
- Employee Scheduling
- Operations Improvements
- Policy Enforcement
- Decision-Making
- Attention to Detail
Certification
- Servsafe Certified
- Servsafe Proctor
Timeline
District Manager
Wendy's
05.2022 - Current
General Manager
Wendy's
12.2017 - 05.2022
Area Coach
Taco Bell
08.2009 - 12.2017
Office Manager
Mr. Rooter Plumbing
06.2001 - 08.2009
Associate of Applied Science - Social Work
Lorain County Community College
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