Wendy Ridenour
Hopkins,MO
Summary
Professional retail management expert with track record of leading teams in fast-paced settings. Expertise in optimizing store operations and enhancing customer experiences. Known for strong team collaboration and adaptability to evolving business needs. Skilled in inventory management and conflict resolution.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Retail Shift Leader
Sodexo Campus Services
Maryville, MO
05.2021 - Current
- Supervised daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Trained and mentored team members on sales techniques and customer engagement strategies.
- Implemented inventory management processes to reduce waste and enhance product availability.
- Coordinated shift schedules, optimizing staff coverage for peak service times.
- Resolved customer complaints effectively, fostering positive relationships and loyalty within the campus community.
- Handled cash register operations accurately, ensuring all transactions were processed correctly while adhering to company policies.
- Supported sales floor activities such as restocking shelves or assisting customers when needed in order to maximize overall team productivity.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Skilled at working independently and collaboratively in a team environment.
Dietary Manger
Parkdale Manor Care Center
Maryville, MO
05.2006 - 05.2011
- Oversaw dietary operations to ensure compliance with health regulations and quality standards.
- Developed and implemented personalized nutrition plans for residents based on individual needs and preferences.
- Trained and mentored kitchen staff on food safety protocols and dietary guidelines.
- Monitored inventory levels, ensuring timely procurement of supplies while minimizing waste.
- Analyzed resident feedback to improve meal offerings and enhance overall dining experience.
- Collaborated with healthcare team to address specific dietary restrictions and health concerns of residents.
- Conducted regular audits of food service operations to maintain high standards of sanitation and efficiency.
- Evaluated nutritional content of menus regularly to ensure alignment with industry standards as well as specific patient requirements.
- Implemented cost-saving measures without sacrificing quality of meals or service to residents, contributing to better financial performance of the facility.
Certified Nursing Assistant
Parkdale Manor Care Center
Maryville, MO
02.1994 - 02.2002
- Assisted patients with daily living activities, enhancing comfort and dignity.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness and safety of patient areas, adhering to infection control protocols.
- Collaborated with healthcare team to develop and implement personalized care plans.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Resident Assistant
Parkdale Manor Care Center
Maryville, MO
09.1991 - 05.1993
- Assisted residents with daily living activities, ensuring comfort and safety.
- Coordinated recreational activities, promoting social engagement among residents.
- Communicated effectively with healthcare staff to address resident needs promptly.
- Monitored resident health indicators, reporting changes to nursing staff for timely action.
Education
No Degree -
Northwest Techincal School
Maryville, MO05-1996
High School Diploma -
Maryville R-2
Maryville, MO05-1992
Skills
- Customer engagement
- Store operations
- Customer relations
- Team building
Accomplishments
- Queso Club by completing Food Safety Assessment with 101.5% score. 11/4/2024
- EcoSure Food Safety Standout, Chick-fil-A: 9/15/2023, 3/13/2023, 9/26/2023, 4/25/2024, 9/23/2024
- Food Safety Champion, Chick-fil-A: 1/24/2025
- Certificate of Excellence, Chick-fil-A: 1/24/2025
- Top 20% of all Nontraditional Chick-fil-A restaurants for 2023.
- Guardian of the Brand (Food Safety), Chick-fil-A, 2024
- Average audit score across all brands Chick-fil-A, Qdoba Mexican Eats, McAlister's Deli, and Starbucks 97%.
Certification
ServSafe Certified 7/12/2023
AllerTrain U 3/17/2024
Zero Accident Mindset 7/24/2024
Diversity, Equity, and Inclusion 7/24/2024
Inventory Management 7/24/2024
Chick-Fil-A Licensee Training Certification 03/10/2022
Timeline
Retail Shift Leader
Sodexo Campus Services
05.2021 - Current
Dietary Manger
Parkdale Manor Care Center
05.2006 - 05.2011
Certified Nursing Assistant
Parkdale Manor Care Center
02.1994 - 02.2002
Resident Assistant
Parkdale Manor Care Center
09.1991 - 05.1993
No Degree -
Northwest Techincal School
High School Diploma -
Maryville R-2