Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy Sayre

Doylestown

Summary

Dynamic Practice Manager at Akron General Medical Center with expertise in schedule management and staff supervision. Successfully improved operational workflows, increasing daily patient appointments. Proficient in policy implementation and decision-making, fostering a collaborative environment while ensuring compliance with regulations. Recognized for compassionate patient care and effective communication skills.

Overview

10
10
years of professional experience

Work History

Practice Manager

Akron General Medical Center
07.2022 - Current
  • Assisted in daily operational tasks, ensuring efficient practice workflow.
  • Supported scheduling and patient management systems for streamlined appointments.
  • Maintained inventory levels, contributing to resource availability and cost control.
  • Collaborated with staff to implement best practices in patient care standards.
  • Adapted quickly to new software tools for improved administrative efficiency.
  • Provided customer service support, addressing patient inquiries and concerns effectively.
  • Participated in training sessions to understand compliance regulations and policies.
  • Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Ordered all office supplies and kept check on inventory levels.
  • Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
  • Developed close working relationships with front office and back office staff.
  • Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
  • Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
  • Supervised team of 16 office personnel.
  • Created and implemented organizational policies and procedures.
  • Improved operational workflows, which allowed for increase in number of daily patient appointments.

Practice Coordinator

Akron General Medical Center
05.2019 - 07.2022
  • Coordinated patient scheduling and appointment management for efficient clinic operations.
  • Assisted in the implementation of electronic health record systems to enhance data accuracy.
  • Supported clinical staff by managing patient intake processes and documentation requirements.
  • Developed and maintained communication channels between patients and healthcare providers.
  • Streamlined administrative workflows to improve office efficiency and reduce patient wait times.

CMA

Akron General Medical Center
08.2015 - 06.2019
  • Analyzed financial data to support strategic decision-making and enhance organizational performance.
  • Developed and implemented budgeting processes to optimize resource allocation and reduce costs.
  • Managed complex medical records, ensuring confidentiality and accessibility for healthcare providers.
  • Utilized electronic health record systems proficiently for accurate documentation of patient encounters, diagnoses, treatments, and follow-up appointments.
  • Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures.
  • Assisted physicians with comprehensive patient assessments, leading to accurate diagnoses and effective treatment plans.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Associate of Applied Science - Medical Technology

Brown Mackie College
Akron, OH
01-2005

Skills

  • Schedule management
  • Staff management
  • Practice management
  • Workflow management
  • Policy implementation
  • Supplies ordering
  • Workflow planning
  • Decision-making

Timeline

Practice Manager

Akron General Medical Center
07.2022 - Current

Practice Coordinator

Akron General Medical Center
05.2019 - 07.2022

CMA

Akron General Medical Center
08.2015 - 06.2019

Associate of Applied Science - Medical Technology

Brown Mackie College

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