Westin Deets
Willis,TX
Summary
Results-driven Sales Leader with expertise in sales forecasting and customer relationship management. Demonstrates strong analytical capabilities and a commitment to team development. Focused on driving revenue growth and enhancing client satisfaction through strategic initiatives.
Overview
19
19
years of professional experience
Work History
Director of Sales
Homewood suites by Hilton North Houston / Spring
01.2023 - Current
- Preserve sales volume and selling price by staying current with supply and demand dynamics.
- Cultivate customer and industry professional partnerships, establishing long-term business growth.
- Expand market share via aggressive team training supporting new sales performance.
- Assess customer feedback to determine improvement areas.
- Develop and maintain key-client relationships to drive high satisfaction levels and repeat business.
- Partner across departments to manage cross-functional project deliverables.
- Assist in formulating long-term strategic objectives focused on overall organizational success.
- Leverage CRM systems to track leads, manage accounts, and monitor competitor activity
Assistant Front Office Manager
The Woodlands Resort Curio Collection By Hilton
01.2021 - 01.2023
- Oversaw front office activities during front office manager absence.
- Streamlined check-in and check-out procedures
- Evaluated open SALT reviews and provided timely responses.
- Coordinated timely replies for all Hilton guest assist files and ensured closure within required timelines.
- Coordinated training sessions and onboarding processes for all new hires.
- Tackled guest complaints and concerns and ensure follow-up with designated department heads.
- Periodically patrolled property to ensure full-area safety.
- Resolved guest emergencies by coordinating with appropriate department heads for issue closure.
- Covered scheduling vacancies.
- Ensured timely guest email replies through review and response within 24 hours.
Assistant General Manager
Residence Inn by Marriott the Woodlands Market Street
01.2017 - 01.2020
- Task Force General Manager
- Responsible for accounts payable and receivable transaction processing.
- Coordinated ordering of food and supplies among all departments.
- Controlled inventory levels by tracking stock and coordinating restocking needs.
- Coordinated daily operations for numerous departments.
- Managed housekeeping duties, ensuring clean and well-maintained environments.
- Managed operations in GM absence.
- Reviewed staff performance and resolved scheduling vacancies by coordinating staffing availability.
Assistance General Manger
Towne Place Suites by Marriott Northwest Houston
01.2015 - 01.2017
- Responsible for transactions across accounts payable and receivable
- Oversaw ordering process for food and supplies serving all departments.
- Optimized inventory levels to ensure consistent product availability.
- Managed daily operations for multiple departments.
- Coordinated all housekeeping duties, supporting organized facility upkeep.
- Served as acting manager during GM absence
- Reviewed staff coverage needs and filled scheduling vacancies accordingly.
Director of Housekeeping
Courtyard by Marriott Shenandoah
01.2014 - 01.2015
- Active participant with hotel opening team.
- Launched the Housekeeping Department from ground up, setting initial workflows and coordinating early implementation.
- Assisted in organizing guest room and public areas
- Coordinated and oversaw daily housekeeping activities for consistent execution.
- Carried out scheduled inspections of guest rooms and public areas to verify adherence to established quality standards.
- Collaborated with front desk to manage guest request handling promptly and enhance positive experience
- Identified prospective hires, recruited, and trained new employees efficiently.
- Streamlined quality measures to uphold company standards.
- Sustained composure and professionalism during stressful circumstances, effectively resolving tense situations.
Operations Manager
TownePlace Suites by Marriott Northwest Houston
01.2012 - 01.2014
- Managing transaction activities such as accounts payable and receivable
- Coordinated ordering for food and supplies spanning all departments.
- Oversaw inventory levels to regulate stock movement and reduce shortages.
- Managed daily departmental operations across numerous departments.
- Managed all housekeeping responsibilities, ensuring thorough completion of tasks.
- Served as interim manager during GM absence and coordinated team workflow.
- Reviewed staff performance while filling scheduling vacancies as needed.
Front Desk Agent
Towne Place Suites by Marriott Shenandoah
01.2010 - 01.2012
- Managed guest greetings at arrival and departure to support positive service flow. Coordinated courteous first and final impressions for guests.
- Distributed relevant information to guests to support guest needs.
- Investigated miscellaneous incidents and resolved unique situations.
Front Desk Agent
Hiton Garden Inn-The Woodlands
01.2008 - 01.2010
- Managed guest greetings at arrival and departure to support positive service flow. Coordinated courteous first and final impressions for guests.
- Distributed relevant information to guests to support guest needs.
- Investigated miscellaneous incidents and resolved unique situations.
Education
High School Diploma -
Spring High School
Skills
- Sales leadership
- Sales team training
- Lead conversion
- Sales coaching
- Operational efficiency
- Strategic planning
- Market analysis
- Client segmentation
- Profitability optimization
- Profit optimization
Timeline
Director of Sales
Homewood suites by Hilton North Houston / Spring
01.2023 - Current
Assistant Front Office Manager
The Woodlands Resort Curio Collection By Hilton
01.2021 - 01.2023
Assistant General Manager
Residence Inn by Marriott the Woodlands Market Street
01.2017 - 01.2020
Assistance General Manger
Towne Place Suites by Marriott Northwest Houston
01.2015 - 01.2017
Director of Housekeeping
Courtyard by Marriott Shenandoah
01.2014 - 01.2015
Operations Manager
TownePlace Suites by Marriott Northwest Houston
01.2012 - 01.2014
Front Desk Agent
Towne Place Suites by Marriott Shenandoah
01.2010 - 01.2012
Front Desk Agent
Hiton Garden Inn-The Woodlands
01.2008 - 01.2010
High School Diploma -
Spring High School