Westley Barnett
San Antonio,TX
Summary
Driven professional with a proven track record in retail and security, demonstrated at Lowes Home Improvement and Texas Department of Criminal Justice. Excelled in merchandise presentation and team leadership, enhancing store efficiency and safety. Skilled in planogram execution and fostering professional development, achieving significant improvements in operational performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Merchandise Associate
Lowes Home Improvment
San Antonio, TX
05.2024 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated signage and price tags to reflect current sales.
- Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.
- Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.
- Built end caps and aisle displays to highlight products and support latest promotions.
- Created attractive displays to promote items.
- Updated pricing and signage to complete product displays and educate customers.
Elite Officer Armed HEB
Allied Universal Security Services
San Antonio, TX
09.2023 - 05.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
- Increased operational efficiency by conducting regular training sessions for junior officers.
- Mentored junior officers, providing guidance and support to foster professional development and career progression.
- Enhanced public trust through community policing efforts, organizing and participating in public safety workshops.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Team Leader
Tractor Supply Company
Lockhart, TX
04.2021 - 10.2022
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Led by example through consistently maintaining excellent performance standards.
- Collaborated with management to develop strategies aimed at improving overall team performance.
- Evaluated customer service staff performance and provided constructive feedback.
- Developed efficient schedules, optimizing team resources to meet fluctuating demand.
- Reduced staff turnover by implementing targeted training programs and fostering a positive work environment.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Maintained open line of communication with customers through social media platforms, enhancing accessibility and engagement.
- Organized community outreach programs to understand customer needs better and build positive brand image.
- Analyzed customer service trends to predict potential issues and proactively implement preventative measures.
Correctional Sergeant
Texas Department Of Criminal Justice
Huntsville, TX
12.2005 - 02.2020
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Streamlined record-keeping processes, maintaining accurate documentation of incidents and daily activities within the facility.
- Completed daily work report sheets and delegated tasks to employees.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
Education
Associate In Criminal Justice - Criminal Justice
Remington College
Fort Worth, TXSkills
- Retail experience
- Store Organization
- Cash Management
- Planogram Execution
- Product Rotation
- Merchandise presentation
- Shrink Reduction
- Visual Merchandising
- Pricing and Signage Updates
- Sales abilities
- Cleaning procedures
- Display Setup
- End cap designs
- Store Layout
- Markdowns and Promotions
- POS Software
- Planograms
- Product placements
- Merchandise movements
- Marketing knowledge
- Promotional support
Timeline
Merchandise Associate
Lowes Home Improvment
05.2024 - Current
Elite Officer Armed HEB
Allied Universal Security Services
09.2023 - 05.2024
Customer Service Team Leader
Tractor Supply Company
04.2021 - 10.2022
Correctional Sergeant
Texas Department Of Criminal Justice
12.2005 - 02.2020
Associate In Criminal Justice - Criminal Justice
Remington College