Whitney Herchian
Madison
Summary
TO OBTAIN A POSITION IN THE HEALTHCARE FIELD WHERE I CAN USE MY FORMAL EDUCATION AND COMPREHENSIVE BACKGROUND TO POSITIVELY IMPACT THE LIVES OF PATIENTS/OTHERS
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Associated Physicians
Madison
06.2024 - Current
- Managed patient check-in and check-out processes efficiently.
- Facilitated appointment scheduling and confirmed patient visits.
- Assisted patients with insurance verification and eligibility checks.
- Maintained accurate patient records in electronic health systems.
- Coordinated communication between patients and healthcare providers effectively.
- Handled patient inquiries and resolved issues promptly and professionally.
- Trained new staff on office procedures and systems use efficiently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
Team Member
Target
Madison
01.2012 - 06.2024
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise for optimal presentation.
- Operated cash registers and processed transactions efficiently.
- Collaborated with team members to maintain store cleanliness.
- Implemented visual merchandising standards to enhance product visibility.
DATA ENTRY REPRESENTATIVE
State of Wisconsin - Laboratory of Hygiene and Newborn Screening
Madison
01.2012 - 12.2017
- Partnered with hospitals statewide to complete newborn registration.
PTA Student
VILLA AT MIDDLETON VILLAGE SKILLED NURSING FACILITY
Middleton
07.2015 - 08.2015
- Clinical rotation at a skilled nursing facility in Middleton, WI.
- 7 week rotation under the direct supervision of Donna Smith, PTA.
- Occupational, speech and physical therapy for a comprehensive patient care plan.
- Co-lead home visits and care plan conferences.
PTA Student
STOUGHTON HOSPITAL
06.2015 - 06.2015
- Accountable for 5 patient's treatment planning, educating, and leading patients through their physical therapy plan.
- Completed 1 month rotation under direct supervision of Emily Devine, DPT.
- Accountable for 5 patients' treatment planning, educating, and leading patients through their physical therapy plan.
- Co-led the training of staff in transfer training at a local SNF.
PTA Student
MONROE HOSPITAL AND OUTPATIENT CLINIC
Monroe
03.2015 - 03.2015
- Clinical rotation at an outpatient orthopedic facility in Monroe, WI.
- A clinical rotation under the direct supervision of Mike Hoeper, PT and Julie Jackson, PTA.
- Advanced training in ROM measuring and MMT.
- Lead physical sessions with neurological patients.
PHYSICAL THERAPY TECHNICIAN
Balistreri and Associates Physical Therapy
Kenosha
01.2006 - 12.2007
- Partnered with licensed physical therapists on patients' care plans.
- Under the supervision of a physical therapist, led patients in their exercise care plans.
- Administered physical therapy modalities including ultrasounds, e-stim, and cold and heat therapies to enhance patient recovery.
- A regional outpatient physical therapy company in southeastern WI.
Education
Associate Degree - Physical Therapist Assistant
MADISON AREA TECHNICAL COLLEGE
Madison, WIAssociate Degree - Pre-Physical Therapy Studies
MADISON AREA TECHNICAL COLLEGE
Madison, WIUW
Madison, WISkills
- Patient care
- Medical terminology
- Healthcare compliance
- HIPAA
- Patient observation
- Physiology knowledge
- Anatomy Knowledge
- Computer skills
- Microsoft Word
- Time management
- Customer service
- Supervising experience
- Communication skills
Certification
Physical Therapist Assistant, 07/01/16, 02/28/25, I am a licensed Physical Therapist Assistant in the state of Wisconsin.
Timeline
Patient Access Representative
Associated Physicians
06.2024 - Current
PTA Student
VILLA AT MIDDLETON VILLAGE SKILLED NURSING FACILITY
07.2015 - 08.2015
PTA Student
STOUGHTON HOSPITAL
06.2015 - 06.2015
PTA Student
MONROE HOSPITAL AND OUTPATIENT CLINIC
03.2015 - 03.2015
Team Member
Target
01.2012 - 06.2024
DATA ENTRY REPRESENTATIVE
State of Wisconsin - Laboratory of Hygiene and Newborn Screening
01.2012 - 12.2017
PHYSICAL THERAPY TECHNICIAN
Balistreri and Associates Physical Therapy
01.2006 - 12.2007
Associate Degree - Physical Therapist Assistant
MADISON AREA TECHNICAL COLLEGE
Associate Degree - Pre-Physical Therapy Studies
MADISON AREA TECHNICAL COLLEGE
UW