Whitney Isaac
Shell Knob,MO
Summary
Results-oriented 2nd assistant manager with expertise in employee training and operational support. Proven track record in enhancing store performance and customer satisfaction through effective problem-solving and team collaboration. Skilled in conflict resolution and fostering a collaborative work environment to drive operational efficiency.
Overview
7
7
years of professional experience
Work History
2nd Assistant Manager
Casey General Store
Nixa, MO
2024.01 - 2024.08
- Managed customer inquiries and resolved service-related issues to improve overall satisfaction.
- Resolved customer complaints in a timely manner.
- Supervised employees, providing guidance and direction to enhance job performance
- Supported team members in training and onboarding new staff.
- Assisted in daily store operations and maintained inventory accuracy.
- Implemented cash handling procedures to ensure financial accuracy.
- Enforced safety protocols to create a secure shopping environment for customers.
- Identified areas for improvement in store operations and developed targeted solutions.
- Inspected merchandise on display to ensure quality standards were met.
Nursing Assistant
Republic Nursing & Rehab
Republic, MO
2018.06 - 2018.12
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff without delay.
- Collaborated with healthcare team members to enhance patient care, ensuring comprehensive support for individual needs.
- Conducted regular rounds to check on patient safety and address issues proactively.
- Maintained cleanliness and safety standards in patient rooms and common areas, contributing to a healthier environment for patients.
- Documented accurate patient information in electronic health records system.
- Provided companionship and monitored emotional well-being, offering reassurance to patients and fostering a supportive atmosphere.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Housekeeping Room Attendant
Elliott Lodging
Springfield , Missouri
2017.03 - 2017.10
- Maintained high cleanliness standards by thoroughly cleaning and preparing guest rooms for arrivals.
- Improved guest comfort by promptly replacing linens and ensuring essential supplies were fully stocked.
- Promoted health by regularly disinfecting bathrooms and shared spaces.
- Organized cleaning cart and equipment to facilitate efficient room servicing and reduce downtime.
Education
High School Diploma -
Hurley R-1
Hurley, MO2016-05
Skills
- Inventory management
- Cash handling
- Customer service
- Customer care
- Customer satisfaction
- Customer engagement
- Conflict resolution
- Employee training
- Team collaboration
- Team building
- Time management
- Attention to detail
- Problem-solving
- Compliance
- Communication skills
Timeline
2nd Assistant Manager
Casey General Store
2024.01 - 2024.08
Nursing Assistant
Republic Nursing & Rehab
2018.06 - 2018.12
Housekeeping Room Attendant
Elliott Lodging
2017.03 - 2017.10
High School Diploma -
Hurley R-1