Whitney Mitcham
Conyers,GA
Overview
9
9
years of professional experience
Work History
Lead Certified Pharmacy Technician
Kroger's Pharmacy
08.2019 - Current
- Ensured patient safety
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
Customer Service Team Leader
Kroger
03.2015 - 08.2019
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Monitored cash drawers at multiple registers and maintained adequate cash supply.
- Cross-trained and backed up other cashiers.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
Retail Merchandiser
Acosta Sales & Marketing
06.2017 - 07.2019
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Enhanced store sales through effective product placement and targeted promotions.
- Streamlined inventory management with accurate tracking and timely reordering of products.
- Organized and maintained displays to achieve clean and appealing product layouts.
Skills
- Manual and automated medication dispensing
- Insurance Billing
- Problem-solving
- Pharmacy Software Proficiency
- Data Entry
- CPR Certified
Timeline
Lead Certified Pharmacy Technician
Kroger's Pharmacy
08.2019 - Current
Retail Merchandiser
Acosta Sales & Marketing
06.2017 - 07.2019
Customer Service Team Leader
Kroger
03.2015 - 08.2019