Overview
Work History
Skills
Timeline
Generic

Whitney Mitcham

Conyers,GA

Overview

9
9
years of professional experience

Work History

Lead Certified Pharmacy Technician

Kroger's Pharmacy
08.2019 - Current
  • Ensured patient safety
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.

Customer Service Team Leader

Kroger
03.2015 - 08.2019
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Managed customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Monitored cash drawers at multiple registers and maintained adequate cash supply.
  • Cross-trained and backed up other cashiers.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.

Retail Merchandiser

Acosta Sales & Marketing
06.2017 - 07.2019
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Streamlined inventory management with accurate tracking and timely reordering of products.
  • Organized and maintained displays to achieve clean and appealing product layouts.

Skills

  • Manual and automated medication dispensing
  • Insurance Billing
  • Problem-solving
  • Pharmacy Software Proficiency
  • Data Entry
  • CPR Certified

Timeline

Lead Certified Pharmacy Technician

Kroger's Pharmacy
08.2019 - Current

Retail Merchandiser

Acosta Sales & Marketing
06.2017 - 07.2019

Customer Service Team Leader

Kroger
03.2015 - 08.2019

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Whitney Mitcham