Whitney Razz
Summary
Hardworking medical front desk, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
9
9
years of professional experience
Work History
Medical Front Office Receptionist
Wound Care Associates
11.2021 - Current
- Work with e-Clinical works
- .Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Processed medical insurance claims and payments.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Medical Front Office Receptionist
Internal Medicine Associates
09.2020 - 11.2021
- Work with e-Clinical works
- Completed patient referrals to other medical specialists.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Front Office Receptionist
MD Now Urgent Care
01.2018 - 09.2020
- Work with e-Clinical works
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Assistant
Dr. Ian S. Goldbaum Podiatry
09.2014 - 11.2016
- Cross-Trained in Medical Front & Back Office procedures
- Patient charting and filing documents as needed
- Check patients in, recording vital signs and chief complaints
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
Education
Certified Medical Coder - Front And Back Office Billing And Coding
Florida Career College
Boynton Beach, FL04.2017
Certified Medical Assistant - Medical Assisting
Florida Career College
Boynton Beach, FL07.2011
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.2007
Skills
- Organization and Time Management
- Electronic Medical Records
- Insurance Verification
- Insurance Authorizations
- EMR / EHR
- Telephone Etiquette
- Front Desk Operations
- Patient Referral
- Medical billing and coding
- Patient Registration
- Payment Scheduling and Collection
- Appointment Scheduling
Timeline
Medical Front Office Receptionist
Wound Care Associates
11.2021 - Current
Medical Front Office Receptionist
Internal Medicine Associates
09.2020 - 11.2021
Medical Front Office Receptionist
MD Now Urgent Care
01.2018 - 09.2020
Medical Assistant
Dr. Ian S. Goldbaum Podiatry
09.2014 - 11.2016
Certified Medical Coder - Front And Back Office Billing And Coding
Florida Career College
Certified Medical Assistant - Medical Assisting
Florida Career College
High School Diploma -
Boynton Beach Community High School
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