WHITNEY WIGGINS
Homestead
Summary
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Community Health Of South Florida
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered patient care and assisted with clinical procedures to enhance service delivery.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Managed appointment scheduling and maintained accurate patient records using electronic health systems.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
PEBT
KFORCE
10.2022 - 03.2023
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
CUSTOMER SERVICE REP
ALORICA-FPL-MIAMI
07.2022 - 10.2022
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
CONSTRUCTION LABORER/ PAYROLL TIMEKEEPER
TURKEY POINT NUCLEAR PLANT, HOMESTEAD
07.2010 - 11.2021
- Trained for fire-watch and confined-space then performed those duties
- Worked as a scaffold builder and helper
- Handled cutting and burning, rigging, concrete, pouring grout, and parking lot security
- Operating a blaster
- Prep surfaces, apply paint, or remove paint
- Apply other coatings
- Use spray and needle guns
- Inputs employee time using SAP database used for all payroll duties
- Makes all tax corrections per employee requests
- Performs employee setup and terminations, onboarding and support
- Assist in the balance of time entries for accuracy of input for submission to corporate
- Print, Verify and distributes all payroll checks
- Collects time submitted for employees
CLAIMS CUSTOMER
CITI BANK FINANCIAL
01.2018 - 01.2020
- Provided assistance to clients
- Explained products and benefits
- Confirmed payments, refunds, etc
- Made insurance claims with travel and shopping coverage
Customer Service Representative
ASSUARANT
09.2017 - 01.2018
- Handled inbound calls for customer inquiries and claims
- Processed claims for homeowners forced placed policies
- Provided status reports on claims to customers
- Verified disbursement of checks
- Communicated with adjusters through Outlook and Skype
- Resolved issues for customers
OFFICE ASSISTANT
CAMELIA’S TAX SERVICES
01.2007 - 08.2017
- Communicated with customers, employees and other individuals to answer questions, explain information, and take orders
- Answered telephone, directed calls, and took messages
- Copied, sorted and filed records of office activities
- Operated office machines such as photocopiers and scanners, voice mail systems, and personal computers
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer
- Inputted employees schedule, updated information in system being used, inputted overtime requests, and printed reports
- Ensured that enough staff were available to share the workload.
Education
Certification - Medical Assisting
Fortis College
Cutler, FL03.2023
High School Diploma -
Homestead Senior High School
Homestead, FL06.2006
Skills
- Data Entry
- Direct patient care
- Patient scheduling
- Medical terminology knowledge
- Problem Solving and Research
- Typing
- Outlook
- EMR
- Patient Scheduling
- Medical Records Management
- Phlebotomy
- Customer service
Timeline
Medical Assistant
Community Health Of South Florida
06.2023 - Current
PEBT
KFORCE
10.2022 - 03.2023
CUSTOMER SERVICE REP
ALORICA-FPL-MIAMI
07.2022 - 10.2022
CLAIMS CUSTOMER
CITI BANK FINANCIAL
01.2018 - 01.2020
Customer Service Representative
ASSUARANT
09.2017 - 01.2018
CONSTRUCTION LABORER/ PAYROLL TIMEKEEPER
TURKEY POINT NUCLEAR PLANT, HOMESTEAD
07.2010 - 11.2021
OFFICE ASSISTANT
CAMELIA’S TAX SERVICES
01.2007 - 08.2017
High School Diploma -
Homestead Senior High School
Certification - Medical Assisting
Fortis College