Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Widad Bakali

Dallas,TX

Summary

Versatile and results-driven professional with experience in healthcare coordination, business operations, and project delivery. Skilled in optimizing workflows, analyzing data to drive efficiency, and managing cross-functional teams and vendor relationships. Adept at navigating fast-paced environments, enhancing patient and customer experiences, and leveraging EMR systems, Excel, and project tools to streamline operations and support organizational goals.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Advanced Family Medical Care
12.2023 - Current
  • Managed end-to-end referral process including prior authorizations, specialist coordination, and patient communication to ensure timely care delivery
  • Coordinated patient appointments and follow-ups with attention to urgency and care continuity, contributing to a smoother patient experience and improved clinical outcomes.
  • Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
  • Assisted in onboarding and training of 10+ new staff members and clinical students, supporting seamless integration into practice operations.
  • Streamlined communication between patients and providers, reducing response times to patient inquiries by 30% and enhancing overall patient satisfaction.

Business Co-Owner

Emaan Books & Gifts Inc.
10.2018 - Current
  • Launched and co-managed a retail business from the ground up, overseeing operations, sales strategy, customer service, and vendor relationships.
  • Oversaw product selection and sourcing, maintaining a rotating inventory of 300+ items aligned with customer preferences and seasonal trends.
  • Analyzed sales data to identify purchasing trends and improve inventory planning, reducing excess stock and increasing turnover rate.
  • Coordinated and executed over 15 community events and seasonal promotions, boosting foot traffic by 50% during key sales periods.
  • Maintained accurate financial records and performed regular audits, ensuring compliance and minimizing discrepancies.

Junior Project Manager

Samtek Inc
04.2023 - 05.2023
  • Supported senior managers in completing tasks and problem resolution under tight budgets and schedule demands.
  • Created cloud support tickets to decrease backlog and bottlenecks by 29% increasing efficiency.
  • Optimized team collaboration tools such as JIRA and Confluence to track project deliverables in real time.
  • Implemented project management best practices to improve project delivery, resulting in a 15% reduction in project delays.
  • Prepared, maintained, and distributed project reports to appropriate stakeholders.
  • Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.

Education

Master of Science - Data Science

Eastern University
PA
08-2026

MBA - Organizational Management

Eastern University
PA
08-2025

Bachelor of Science - Information Technology And Systems

The University of Texas At Dallas
Richardson, TX
12-2022

Skills

  • Patient Care Coordination
  • EMR/EHR Management
  • Healthcare Data Analysis
  • Business Operations Management
  • Customer Service
  • Sales
  • Project Management Tools
  • SQL
  • Microsoft Office
  • Tableau

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Patient Care Coordinator

Advanced Family Medical Care
12.2023 - Current

Junior Project Manager

Samtek Inc
04.2023 - 05.2023

Business Co-Owner

Emaan Books & Gifts Inc.
10.2018 - Current

Master of Science - Data Science

Eastern University

MBA - Organizational Management

Eastern University

Bachelor of Science - Information Technology And Systems

The University of Texas At Dallas

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