Widad Bakali
Emaan Books & Gifts Inc.
Dallas,TX
3
Languages
8
years of professional experience
Results driven healthcare operations professional with experience in healthcare coordination, business operations, and project support. Skilled in optimizing workflows, coordinating cross-functional teams, resolving operational issues, and enhancing patient and customer experiences in fast-paced environments. Experienced in maintaining HIPAA compliance, improving operational efficiency, and leveraging technology to support organizational goals. Strong communicator with a proven ability to build relationships, manage multiple priorities, and deliver exceptional customer service.
Work History
Patient Care Coordinator
2 Years 8 Months- Serve as a primary point of contact for patients, providers, specialists, pharmacies, and insurance companies to coordinate care and resolve operational issues in a timely manner.
- Coordinate end-to-end referral management, including specialist scheduling, insurance verification, and prior authorizations, ensuring seamless continuity of patient care.
- Manage patient accounts and maintain accurate electronic health records while ensuring strict HIPAA compliance and data integrity.
- Resolve insurance, medication, and pharmacy-related issues by collaborating with internal providers and external partners to prevent treatment delays.
- Coordinate patient appointments, follow-up care, and urgent requests while maintaining high levels of customer satisfaction and operational efficiency.
- Partner with physicians, nurses, administrative staff, and external healthcare organizations to resolve customer concerns and improve workflow efficiency.
- Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
- Reduced patient response times by 30% through improved communication processes and proactive follow-up.
Business Co-Owner
7 Years 10 Months- Launched and co-managed a retail business from the ground up, overseeing operations, sales strategy, customer service, and vendor relationships.
- Managed product selection and sourcing, aligning rotating inventory of 300+ items with customer preferences and seasonal trends.
- Analyzed sales data to identify purchasing trends and improve inventory planning, reducing excess stock and increasing turnover rate.
- Coordinated and executed 15+ community events and seasonal promotions, increasing foot traffic by 50% during key sales periods.
- Maintained financial records and conducted regular audits, ensuring compliance and reducing discrepancies.
Junior Project Manager
1 Month- Supported senior project managers with project coordination, documentation, reporting, and operational activities.
- Created and managed cloud support tickets while coordinating with technical teams to ensure timely issue resolution.
- Collaborated with cross-functional teams to improve project workflows, communication, and delivery timelines.
- Utilized JIRA and Confluence to track project progress, monitor deliverables, and maintain project documentation.
- Prepared operational reports and project updates for stakeholders to support decision-making.
- Helped reduce project delays by 15% through improved coordination and project management best practices.
- Assisted technical teams with planning and implementing system improvements to enhance operational performance.
Education
Master of Science - Data Science
MBA - Organizational Management
Bachelor of Science - Information Technology And Systems
- Gamma Sigma Sigma Member
Skills
Patient Care Coordination
EMR/EHR Management
Healthcare Data Analysis
Business Operations Management
Microsoft Office Suite (Excel
Outlook
Word
PowerPoint)
JIRA/Confluence
Customer relationship management
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Patient Care Coordinator
Advanced Family Medical Care
12.2023 - CurrentRead More
Junior Project Manager
Samtek Inc
04.2023 - 05.2023Read More
Business Co-Owner
Emaan Books & Gifts Inc.
10.2018 - CurrentRead More
The University of Texas At Dallas
Bachelor of Science from Information Technology And Systems
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Eastern University
MBA from Organizational Management
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Eastern University
Master of Science from Data Science
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