Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager

Wilfredo Lisboa

Hartford,CT

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

24
24
years of professional experience

Work History

Store Manager

Dunkin Donuts
Hartford, CT
05.2005 - 03.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Deli Clerk/Supervisor/Forklift Operator

Bjs Wholesales Club
Hartford, CT
07.2006 - 05.2013
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Removed orders from storage, wrapped and staged for shipments.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.

Education

High School Diploma -

H.P.H.S
Graduated
06.1997

Skills

  • Finance and Accounting Oversight
  • Employee Training
  • Mathematical Calculation and Reasoning
  • Inventory Management
  • Focus and Follow-Through

Languages

English
Native or Bilingual

Timeline

Deli Clerk/Supervisor/Forklift Operator

Bjs Wholesales Club
07.2006 - 05.2013

Store Manager

Dunkin Donuts
05.2005 - 03.2022

High School Diploma -

H.P.H.S

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Wilfredo Lisboa