William Austin
Nashville,Tennessee
Summary
Highly motivated & dynamic General Manager with 10 years of experience in team leadership in the Hospitality Industry. Fostering positive work environments, while consistently achieving high standards. Passionate about creating memorable dining experiences for every guest.
Overview
8
8
years of professional experience
Work History
Bar Manager
Bartaco
Nashville, TN
12.2021 - 08.2022
- Developed and implemented innovative cocktail menus to enhance customer experience.
- Managed inventory levels, ordering supplies to maintain optimal stock and minimize waste.
- Trained and mentored staff on bartending techniques and customer service excellence.
Bar/Kitchen Manager
Chuy's Fine Tex-Me
Nashville, TN
03.2021 - 12.2021
- Oversaw the Retail and Bar AOR’s, promoted to Kitchen Manager AOR.
- Developed additional inventory management systems to optimize P&L’s for multiple departments.
- Managed, trained, and supervised kitchen staff on food preparation techniques and menu items within a fresh kitchen.
General Manager
First Watch Restaurants Inc.
Hendersonville, TN
05.2014 - 02.2021
- Effectively converted multiple locations as a NRO Training General Manager, cultivated & trained more than 10 Assistant Managers into their own General Manager paths.
- Consistently managed food costs by creating additional systems & standards for ordering, preparations, and prepping.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed our guests concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated team members via providing ongoing training & development opportunities.
- Consistently set clear expectations and created & fostered a positive work environment for all employees.
Education
Gallatin Senior High School
Gallatin, TN05.2004
Skills
- Team Leadership
- Passion for Guest Satisfaction
- Inventory & Staff Management
- Training & Mentoring
Timeline
Bar Manager
Bartaco
12.2021 - 08.2022
Bar/Kitchen Manager
Chuy's Fine Tex-Me
03.2021 - 12.2021
General Manager
First Watch Restaurants Inc.
05.2014 - 02.2021
Gallatin Senior High School