William Baker
CONMSULTANT
Moreno Valley,CA
Summary
Dynamic telemarketer excelling in customer engagement and sales proficiency. Proven ability to adapt communication techniques, enhance customer interactions, and drive outcomes through effective negotiation and persuasive strategies.
Results-oriented professional with experience in telemarketing and customer service. Skilled in fostering customer engagement and collaboration, utilizing CRM tools to track interactions, and developing persuasive communication techniques to maximize sales outcomes.
Overview
21
21
years of professional experience
Work History
Telemarketer
KENSINGTON MARKETING GROUP
ANAHIEM HILLS , CALIFORNIA
11.2025 - 02.2026
- Conducted outbound calls to promote products and services, enhancing customer engagement.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Adapted communication techniques based on customer responses, improving call outcomes.
- Collaborated with team members to share best practices and improve overall performance.
- Assisted in identifying target markets through research and analysis of consumer data.
- Maintained accurate records of calls and sales progress for reporting purposes.
- Developed persuasive scripts to effectively address customer objections during calls.
- Participated in training sessions to enhance product knowledge and sales techniques.
LABOR / MAINTANENCE CREW
LARGO CONCRETE COMPANY
Highland, CA
08.2020 - 2020
- Operated tools and equipment to assist in concrete production processes.
- Maintained a clean and organized work area to ensure safety compliance.
- Followed safety protocols to minimize hazards during daily operations.
- Assisted in mixing and pouring concrete for various projects.
- Collaborated with team members to complete tasks efficiently and on schedule.
- Learned operational procedures for equipment handling and maintenance.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
WELDER FABRICATOR
FIREBLAST GLOBAL INC
Corona, CA
03.2018 - 11.2019
- Operated MIG and TIG welding equipment to produce high-quality welds on various materials.
- Interpreted blueprints and technical drawings to ensure precise fabrication of components.
- Conducted regular maintenance on welding tools and equipment to ensure optimal performance.
- Collaborated with team members to improve workflow efficiency and reduce production downtime.
- Adhered to safety protocols, promoting a safe working environment for all personnel.
- Assisted in training new welders in proper techniques and equipment usage for skill development.
- Performed quality inspections on finished products, ensuring compliance with industry standards.
- Resolved minor issues during production, contributing to timely project completion and customer satisfaction.
Apprentice IRONWORKER
Southwest Steel Casting Company
Las Vegas, NV
07.2016 - 01.2017
- Operated and maintained heavy machinery, ensuring safe and efficient production processes.
- Assisted in the installation of structural steel components, adhering to safety regulations and quality standards.
- Collaborated with team members to interpret blueprints and technical drawings for accurate fabrication.
- Conducted routine inspections of tools and equipment, identifying maintenance needs to enhance operational efficiency.
- Supported skilled ironworkers by preparing work sites and organizing materials for upcoming projects.
- Monitored inventory levels of steel supplies, reporting shortages to ensure timely project completion.
- Implemented safety protocols on job sites, contributing to a culture of workplace safety among crew members.
CREW FORMAN PROJECT MANAGER
ADVANCED BUILDING SERVICE LLC
Orange, CA
03.2015 - 10.2015
- Supervised daily operations to ensure adherence to safety protocols and production standards.
- Coordinated workflow among crew members to optimize efficiency and meet project deadlines.
- Trained new employees on equipment use and operational best practices for improved performance.
- Conducted regular inspections of tools and machinery to maintain functionality and safety compliance.
- Implemented process improvements that reduced downtime and increased overall productivity levels.
- Assisted in scheduling shifts and resource allocation to align with project needs and timelines.
- Maintained accurate records of operations, inventory, and crew performance metrics for reporting purposes.
- Fostered a collaborative team environment focused on achieving high-quality work outcomes consistently.
- Generated detailed progress reports for management review, enabling informed decision-making regarding resources allocation and project adjustments.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Ensured on-time project delivery by maintaining a proactive approach to problem-solving and resource allocation.
CAPTIANS CLERK TYPEST OFFICE SUPPORT
NEW FOLSOM CDCR
REPRESA , CALIFORNIA
01.2011 - 03.2015
- Managed daily clerical tasks, ensuring efficient document processing and filing systems.
- Maintained accurate records for departmental correspondence and inmate documentation.
- Streamlined data entry processes, enhancing record accuracy and retrieval speed.
- Assisted in coordinating schedules for meetings and appointments within the department.
- Developed training materials for new staff on administrative procedures and policies.
- Led initiatives to improve office workflows, resulting in increased operational efficiency.
- Mentored junior clerks, fostering skill development and adherence to best practices.
- Analyzed procedural discrepancies, recommending adjustments to enhance compliance standards.
3RD WATCH LEAD PORTER
SAC 4 CDCR
REPRESA, CA
01.2009 - 02.2011
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Coordinated logistics for equipment and supplies, enhancing resource availability and reducing downtime.
- Trained and mentored new team members, fostering a culture of collaboration and continuous improvement.
- Implemented process improvements that streamlined operations and increased overall service efficiency.
- Monitored inventory levels, ensuring optimal stock availability for operational needs and minimizing waste.
- Conducted regular inspections to maintain cleanliness standards across facility areas, promoting a safe environment.
- Collaborated with management to develop strategies for enhanced service delivery and customer satisfaction.
SEWING MECHINE OPERATER TEXTIAL WARHOUSE
CAL PIA CENTENELLA
Imperial, CA
07.2007 - 05.2008
- Operated machinery to ensure efficient production output and adherence to safety protocols.
- Conducted quality inspections to maintain product standards and compliance with regulations.
- Collaborated with team members to optimize workflow processes and reduce downtime.
- Trained new operators on equipment handling and safety procedures, enhancing team efficiency.
- Implemented process improvements that increased operational efficiency and minimized waste.
- Monitored inventory levels, ensuring timely restocking of materials for uninterrupted production flow.
- Documented operational data to support compliance reporting and continuous improvement initiatives.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
LEAD COOK , SCULLERY SPLIT SHIFT CULINARY
Corcoran CDCR
King COUNTY CALIFORNIA
05.2005 - 01.2006
- Supervised kitchen staff, ensuring adherence to safety and sanitation protocols.
- Developed and implemented weekly menus, optimizing ingredient usage and minimizing waste.
- Trained new cooks on food preparation techniques and operational standards.
- Coordinated inventory management, tracking supplies to maintain adequate stock levels.
- Conducted quality control assessments on prepared meals before serving to clients.
- Streamlined cooking processes, enhancing kitchen workflow and service efficiency.
- Collaborated with dietary staff to ensure compliance with nutritional guidelines for special diets.
- Led daily briefings to communicate menu changes and kitchen priorities to staff members.
Education
Associate of Science - WELDING AND IRON WORK
LA PALMA IRONWORKERS APPERENTISEHIP SCHOOL
La Mirada, CA10-2019
GED -
GREYSTONE ADUALT SCHOOL SAC
SACREMENTO CALIFORNIA 01-2010
Associate of Arts - General Studies
COSTLINE COMMUNITY COLLLEGE
Fullerton, CA08-2011
Associate of Arts -
VOCATION TRAINING SCHOOL STUDENT
Imperial, CA02-2011
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Negotiation and persuasion
- Sales proficiency
- Verbal and written communication
Timeline
Telemarketer
KENSINGTON MARKETING GROUP
11.2025 - 02.2026
LABOR / MAINTANENCE CREW
LARGO CONCRETE COMPANY
08.2020 - 2020
WELDER FABRICATOR
FIREBLAST GLOBAL INC
03.2018 - 11.2019
Apprentice IRONWORKER
Southwest Steel Casting Company
07.2016 - 01.2017
CREW FORMAN PROJECT MANAGER
ADVANCED BUILDING SERVICE LLC
03.2015 - 10.2015
CAPTIANS CLERK TYPEST OFFICE SUPPORT
NEW FOLSOM CDCR
01.2011 - 03.2015
3RD WATCH LEAD PORTER
SAC 4 CDCR
01.2009 - 02.2011
SEWING MECHINE OPERATER TEXTIAL WARHOUSE
CAL PIA CENTENELLA
07.2007 - 05.2008
LEAD COOK , SCULLERY SPLIT SHIFT CULINARY
Corcoran CDCR
05.2005 - 01.2006
Associate of Science - WELDING AND IRON WORK
LA PALMA IRONWORKERS APPERENTISEHIP SCHOOL
GED -
GREYSTONE ADUALT SCHOOL SAC
Associate of Arts - General Studies
COSTLINE COMMUNITY COLLLEGE
Associate of Arts -
VOCATION TRAINING SCHOOL STUDENT