William Collins
Springfield,MA
Summary
Dynamic professional with a proven track record in customer service, enhancing guest experiences and building strong customer relationships. Expert in customer interaction and issue resolution, demonstrated through innovative strategies that significantly improved satisfaction. Skilled in time management and adept at fostering a positive work environment.
Overview
4
4
years of professional experience
Work History
Guest Services Associate
Dickerson Park Zoo
04.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered assistance with wayfinding.
Assistant Manager, Customer Service
Shoe Sensation
07.2022 - 03.2024
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Medical Customer Service Representative
Heart of The Ozarks Medical Equipment
07.2021 - 02.2022
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
Pharmacy Technician
Walgreens
12.2020 - 07.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
No Degree - Criminal Justice
Missouri State University West Plains
West Plains, MOSkills
Time Management
Hospitality services
Issue Resolution
Customer service expertise
Staff Training and Development
Innovation and Creativity
Accomplishments
- Currently a project team lead of twelve for Ozfaire, a non-profit renaissance faire under The Always a Future for Kids charity.
- Managed a booth at multiple conventions for Mojo Masters the in development card game.
- Volunteered with Easterseals for four years through highschool.
Timeline
Guest Services Associate
Dickerson Park Zoo
04.2024 - Current
Assistant Manager, Customer Service
Shoe Sensation
07.2022 - 03.2024
Medical Customer Service Representative
Heart of The Ozarks Medical Equipment
07.2021 - 02.2022
Pharmacy Technician
Walgreens
12.2020 - 07.2021
No Degree - Criminal Justice
Missouri State University West Plains
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