William Cooksey
Providence,RI
Summary
Dynamic and results-driven professional with a strong background in customer service at Taco Bell and technical expertise as a Data Technician. Proven ability to enhance operational efficiency through teamwork and initiative, while consistently exceeding performance expectations. Skilled in food preparation and complex problem-solving, ensuring high standards of quality and safety.
Overview
9
9
years of professional experience
Work History
Crew Member
Taco Bell
03.2023 - 06.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in food preparation, maintaining high standards of quality and safety.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Collaborated with team members to ensure timely order delivery and customer satisfaction.
- Handled cash transactions accurately and efficiently during busy service periods.
Package Handler
FedEx
03.2021 - 07.2022
- Sorted and organized packages for efficient processing and distribution
- Operated package handling equipment, ensuring adherence to safety protocols
- Collaborated with team members to maintain workflow during peak hours
- Conducted quality checks on packages to ensure accuracy and integrity
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Dishwasher
Mellow Mushroom
06.2019 - 06.2021
- Operated dishwashing equipment to ensure cleanliness and sanitation standards were consistently met.
- Collaborated with kitchen staff to streamline dish retrieval and improve workflow efficiency.
- Maintained organized dish area, reducing clutter and enhancing operational safety.
- Trained new team members on proper cleaning techniques and safety protocols.
- Implemented process improvements that increased speed of dishwashing while maintaining quality standards.
- Provided support during peak hours by efficiently managing multiple tasks in a fast-paced environment.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Data Technician
Nouveau Technologies
02.2014 - 03.2015
- Assisted in the installation and configuration of server hardware and software components.
- Trained new technicians on standard operating procedures and safety protocols.
- Ensured strict adherence to industry best practices for cable management, resulting in an organized and efficient workspace.
- Managed several successful hardware installations and decommissions, ensuring that projects were completed on time and within budgetary constraints.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
Education
High School Diploma -
Leonardtown High School
Leonardtown, MD06-2010
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Integrity and honesty
- Initiative and Self-motivation
- Food preparation
- Learning agility
- Crew leadership
- Hospitality service expertise
- Complex Problem-solving
Timeline
Crew Member
Taco Bell
03.2023 - 06.2023
Package Handler
FedEx
03.2021 - 07.2022
Dishwasher
Mellow Mushroom
06.2019 - 06.2021
Data Technician
Nouveau Technologies
02.2014 - 03.2015
High School Diploma -
Leonardtown High School