William Dorsett IV
Chesapeake,VA
Summary
Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Dispatcher
TMX Intermodal
Portsmouth, VA
11.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Utilized customer feedback to improve customer service.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed customer accounts and invoicing.
Construction Worker
Private Employers
Virginia Beach, VA, Norfolk,VA
01.2018 - 04.2020
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Helped with erecting scaffolding and ladders.
- Helped with door and window installations.
- Worked on sites, installing roofs and other exterior components.
- Provided labor support to carpenters, masons and other skilled trades.
- Used variety of hand and power tools to complete tasks.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Installed drywall, flooring and other interior finishes to create finished and functional living and work spaces.
Education
High School Diploma -
Deep Creek High School
Chesapeake, VASkills
- Data Entry
- Dispatch software
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Dispatching procedures
- Schedule Coordination
- Customer Relationship Management
- Work Order Management
- Dispatching field personnel
- Database updates
- Customer Service
- Decision-Making
- Excel
- Scheduling appointments
- Outlook
Timeline
Dispatcher
TMX Intermodal
11.2021 - Current
Construction Worker
Private Employers
01.2018 - 04.2020
High School Diploma -
Deep Creek High School