Summary
Overview
Work History
Education
Skills
Timeline
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William Flesch

Saint Charles,MO

Summary

Determined leader with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. High-energy Store Manager with extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience

Work History

Store Director

Schnucks Markets
05.2021 - Current
  • Increased store sales by implementing strategic marketing campaigns and promotional events.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
  • Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Implemented loss prevention strategies to minimize shrinkage, securing company assets and reducing costs.
  • Conducted regular performance evaluations for staff members, identifying areas for growth and development.
  • Organized special events within the store to drive foot traffic and increase overall revenue potential.
  • Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
  • Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
  • Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
  • Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
  • Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
  • Oversaw staffing and training, safety compliance, inventory control and financial functions.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Assistant Store Manager

Schnucks Markets
10.2018 - 05.2021
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Assistant Store Manager

Shop N Save Supermarket
10.2017 - 10.2018
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.

Department Manager

Shop N Save Supermarket
09.2013 - 10.2017
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Established clear performance expectations for staff members which led to increased accountability.

Education

High School Diploma -

Ft. Zumwalt West High School
O'fallon, MO
05.2008

Skills

  • Retail Management
  • People Management
  • Store operations
  • Strategic Planning
  • Store Merchandising
  • Leadership Development
  • Inventory Management
  • Operations
  • Problem-Solving

Timeline

Store Director

Schnucks Markets
05.2021 - Current

Assistant Store Manager

Schnucks Markets
10.2018 - 05.2021

Assistant Store Manager

Shop N Save Supermarket
10.2017 - 10.2018

Department Manager

Shop N Save Supermarket
09.2013 - 10.2017

High School Diploma -

Ft. Zumwalt West High School

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William Flesch