William Golberg
Lutherville,MD
Summary
Accomplished Store Director focused on staff training, operational efficiency, and compliance. Demonstrated success in building strong customer relationships and managing payroll, contributing to overall store performance and employee satisfaction.
Overview
19
19
years of professional experience
Work History
Store Director
Klein's ShopRite of Maryland
Parkville, MD
08.2024 - Current
- Directing daily operations ensuring compliance with safety and health regulations.
- Manage inventory levels to optimize stock availability and reduce shrinkage.
- Develop staff training programs enhancing customer service skills and operational efficiency.
- Oversee scheduling and workforce management to meet store demands effectively.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interact well with customers to build connections and nurture relationships.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw store remodels and expansions to enhance the shopping experience for customers while maximizing retail space utilization.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Director
Klein's ShopRite of Maryland
Belcamp, MD
09.2007 - Current
- Supervised daily store operations to enhance customer satisfaction and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with department managers to ensure compliance with company policies and safety regulations.
- Evaluated vendor relationships to negotiate better terms, improving cost-effectiveness of product sourcing.
Education
Business Management
Community College of Baltimore County
Catonsville, MDSkills
- Staff leadership
- Business development
- People management
- Store operations
- Strategic planning
- Merchandise planning
- Product merchandising
- Store opening and closing
- Strategic thinker
- Goals and performance
- Team building and leadership
- Training and mentoring
Accomplishments
- Managed a store that exceeded company expectations in many different categories during the last four quarters.
- Recruited 5 successful new managers within one year.
Languages
English
Timeline
Store Director
Klein's ShopRite of Maryland
08.2024 - Current
Assistant Store Director
Klein's ShopRite of Maryland
09.2007 - Current
Business Management
Community College of Baltimore County