William Hernandez
Flushing,NY
Summary
Experienced and personable fine dining expert with nearly 3 years of delivering exceptional guest service in all sorts of upscale, fast-paced restaurant environments. Experienced on providing an elevated dining experience through extensive menu knowledge, wine pairings, and impeccable attention to all sorts of detail. Professionalism, strong communication skills, and the ability to anticipate guests' is my top priority, as well as, commit to maintaining the highest standards of service, and enhancing guest satisfaction in every interaction.
Overview
2
2
years of professional experience
Work History
Barback
Brooklyn ChopHouse
Manhattan, NY
11.2024 - Current
- Assisted in inventory management, tracking usage, and ordering supplies as needed.
- Prepared garnishes for drinks, following specific recipes and presentation standards.
- Effectively multitasked within fast-paced environment.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
Server
The Smith
Manhattan, NY
09.2023 - 04.2025
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled money transactions accurately while following company procedures for handling cash payments with Toast.
Server
Pepe Gaillo
Manhattan, NY
07.2023 - 06.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
Queens Technical
Sunnyside, NY06-2023
Skills
- Order accuracy
- Customer service
- Product knowledge
- Time management
- Communication skills
- Attention to detail
- Multitasking abilities
- Adaptability and flexibility
Timeline
Barback
Brooklyn ChopHouse
11.2024 - Current
Server
The Smith
09.2023 - 04.2025
Server
Pepe Gaillo
07.2023 - 06.2024
High School Diploma -
Queens Technical