William Jensen
Everett,MA
Summary
Results-oriented Phlebotomy Operations Specialist with a proven history of supervising phlebotomists across multiple locations. Managed staff scheduling, hiring, and onboarding while ensuring compliance with competency assessments. Led the opening of new facilities, developed training materials, and conducted audits to uphold standards in patient identification and specimen processing. Collaborated with billing departments to enhance lab operations and drive quality assurance initiatives.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Phlebotomy Supervisor
Boston Children's Hospital
Boston, MA
04.2020 - 09.2026
- Supervised team of 50+ phlebotomists across 10 locations.
- Provided daily and monthly schedules for all sites including multiple inpatient and clinic assignments at the main campus.
- Conducted interviews and hired new staff members for multiple positions.
- Assure staff have required skillset. Initiate re-training when or as needed.
- Assist in, and/or delegate annual competencies for all phlebotomists.
- Complete annual performance evaluations in a timely manner
- Imitiated and delivered written corrective action as needed.
- Maintained, reviewed and submitted timecards utilizing UKG.
- Involved in Department QA initiatives. Share data with the team as well as utilize data to set team goals.
Phlebotomy educator
Boston Children's Hospital
Boston, MA
02.2007 - 04.2020
- Created and maintained competency checklists for phlebotomy (by age groups) and for specimen processing.
- Provided Monthly inservices for staff.
- Performed monthly audits for proper patient identification.
- Created on boarding materials for new hires.
- Worked with billing department to ensure all labs can be built out appropriately by code & date (encounters).
- On lab team responsable for opening 2 new locations for Boston Children's Hospital.
Education
Woodcrest High School
Woodcrest , CASkills
- Phlebotomy procedures
- Specimen processing
- Competency evaluation
- Process improvement
- UKG timekeeping
- Behavioral interviewing
Certification
- ASCP (PBT) expires 8/2028
References
References available upon request.
Timeline
Phlebotomy Supervisor
Boston Children's Hospital
04.2020 - 09.2026
Phlebotomy educator
Boston Children's Hospital
02.2007 - 04.2020
Woodcrest High School