William Klinger
Somerset,NJ
Summary
Proven Dispatcher and Routeman/Driver with a track record of managing high-stress situations and ensuring on-time deliveries, notably with CoachUSA/Suburban. Expert in dispatch software and stress tolerance, fostering teamwork and collaboration. Achieved significant improvements in customer satisfaction through meticulous route planning and problem-solving.
Overview
28
28
years of professional experience
Work History
Dispatcher
CoachUSA/Suburban
10.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
Routeman/Driver
Hudson News Distributors
10.1996 - 04.2020
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
Education
High School Diploma -
East Brunswick High School
East Brunswick, NJ06.1976
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Dispatching field personnel
- Incident Reporting
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Delegating Work
Musician
Bass player
Timeline
Dispatcher
CoachUSA/Suburban
10.2022 - Current
Routeman/Driver
Hudson News Distributors
10.1996 - 04.2020
High School Diploma -
East Brunswick High School
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